Water Utility Billing Problems
1128 S Madison ST
- Case Date:
- 6/12/2002
Mrs. Hughes called on 6/12/02 to talk about her bill. She said she was not credited for last payment and recd. bill for 4000 gallons for 1 week. I referred her to Margaret Dalle-Ave. Mrs. Hughes requested # for IURC which I gave to her.
Water Utility Billing Problems
1700 S Maxwell ST
- Case Date:
- 5/23/2002
Mr. Yost stated that he requested that water be turned off in October 2001; however, he received and paid bills for next five months. He is requesting that he be refunded the amount of these payments ($59.20).
Water Utility Billing Problems
3527 S Roxbury CIR
- Case Date:
- 4/17/2002
Ms. Sylvester called and stated that she and her neighbors wanted to state their feelings about the format of the new CBU bills. She does not think the bill is easier to read; in fact, it is much more confusing.
Water Utility Billing Problems
2015 E Southdowns DR
- Case Date:
- 2/19/2002
Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....
Water Utility Billing Problems
1300 S Grant ST
- Case Date:
- 2/18/2002
Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.