Case Date:

9/6/1996

On July 29, 1996, Ms. Murphyy got a disconnect notice on a different account. She said she was told by CBU employee that she had two accounts - one was a phantom account and was meter reader's fault. The clerk stated it was all straightened out. While Ms. Murphy was on vacation, her water was disconnected. Water was not turned back on as they were told after her call. Meter reader turned water on. She wants apology.

Case Date:

9/6/1996

On July 29, 1996, Ms. Murphyy got a disconnect notice on a different account. She said she was told by CBU employee that she had two accounts - one was a phantom account and was meter reader's fault. The clerk stated it was all straightened out. While Ms. Murphy was on vacation, her water was disconnected. Water was not turned back on as they were told after her call. Meter reader turned water on. She wants apology.

Case Date:

2/13/2003

Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.

Case Date:

2/12/2004

Letter from Cheryl Crider-Jackson indicated she was gone 10 days of billing period in August '03. She believes her water usage was too high for that period and would like review by USB Adm. Subcommittee.

Case Date:

6/12/2001

Rec'd letter from Thomas R. Yeagley, 3911 W. Indian Creek Dr. He wanted to complain about his bill - felt his wastewater charge was too high. He watered his garden and other plantings.

Case Date:

11/18/2004

Customer requested adjustment in account due to need for heavy watering in Sept. 2004. Will be scheduled for appeal at next USB Admin. Subcommittee meeting.

Case Date:

11/13/2023

House has been vacant and for sale since first of August, We have been getting billed for far more water than we used when we lived there, even when we watered outside... No running toilets, leaks, etc. Please advise .... Thanks ....

Case Date:

9/29/1998

Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.

Case Date:

9/25/1998

Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.

Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.