For three months I have been unable to get into esuite to see how much I owe. The site says my login info is invalid, and when I request the info be sent to my email, it never arrives. I have been paying a historical amount through my bank, but would like to be able to verify.
Our most recent bill includes a 'past due balance' amount which is $93.72. This amount had already been paid by us on September 8th. Can we please understand why it is being charged again in the new monthly bill?
Our water usage volume has almost tripled in Jan, Feb and Mar of 2023 compared to Oct, Nov and Dec of 2022.From about 11K gallons to around 33K gallons per month. Something does not seem right. I believe our facilities manager did have a plumbing company look to see if they could find any issue but I don't believe they did. Can someone take a look at this issue? Craig Baird, Staff Accountant
DIANE WOULD LIKE FOR SOMEONE TO CALL HER CONCERNING THE INCREASE IS HER STORMWATER CHARGE.
Mr. Loncaric wrote as representative of Lincoln Place Homeowners Assoc. A leak developed in assn's pump unit with little or no water usage on assn. meter since mid October 2002. Mr. Loncaric is requesting a credit of difference of $169.57 for water which was absorbed into ground and did not enter sewage system.
Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.
Fred Cate sent e-mail objecting to the adjustment in rate for irrigation water. Mr. Cate does not feel the amount of adjustment is justified.
Letter to USB requested refund of irrigation payments made since meter was turned off and for revision of policy.
Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.
Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.