Case Date:

9/29/1998

Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.

Case Date:

9/29/1998

Ms. Basye called. Her utility bill for this month was in an excessive amount. She wanted an explanation.

Case Date:

9/29/1998

Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.

Case Date:

9/29/1998

Mr. Walters called. He received a bill that was too large and wanted an explanation.

Case Date:

9/25/1998

Customer received incorrect bill with amount too large.

Case Date:

9/25/1998

Customer called and said that she received incorrect bill.

Case Date:

9/25/1998

Customer called and said that the bill received showed a balance of $48.04 which is incorrect.

Case Date:

9/25/1998

Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.

Case Date:

9/25/1998

Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.

Case Date:

9/25/1998

Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.