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City of Bloomington, Indiana

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closed #37502

Water Utility Billing Problems

225 S Hillsdale DR

Case Date:
4/5/2004

Ltr. from customers stated they were gone from Dec. 9, 2003, until March 4, 2004, and rec'd. unusually large bill. They want to request an adjustment. Will be notified of next USB Admin. Subcommittee meeting.

closed #70384

Water Utility Billing Problems

223 S Pete Ellis DR

Case Date:
10/18/1996

MS. SONNY GALLO OWNS THE BOOKRACK (A BOOKSTORE LOCATED AT 223 S. PETE ELLIS DRIVE. SHE USED TO HAVE BILLS OF $6-$7 PER MONTH; HOWEVER, LATELY HER BILLS HAVE RISEN DRAMATICALLY. SHE HAS HAD TESTS RUN BY UTILITIES DEPT. AND HAS BEEN INFORMED THAT THE DEPT. CAN FIND NOTHING WRONG. SHE WOULD LIKE TO KNOW THE CAUSE OF THE INCREASE IN AMOUNTS.

closed #182448

Water Utility Billing Problems

221 E Varsity LN

Case Date:
1/10/2023

2 pipes busted in my apartments due to the copper pipes and the cold which resulted to 50 gallons being added to my water bill. First I was wanting to see if we could get some of the taken off cause it wasn’t our fault and set up a payment plan if I do have to pay the increased amount.

closed #68805

Water Utility Billing Problems

220 S Madison ST

Case Date:
3/11/1997

LETTER WAS RECEIVED ON 3/11/97 FROM MARY C. FARQUHAR OF THE BLOOMINGTON THRIFT SHOP. MS. FARQUHAR STATED THEY RECEIVED A LARGE BILL. SHE STATED THAT ON 2/11/97 A REP FROM CBU WENT TO THE THRIFT SHOP AND TOLD THEM THEY USED 60,000 GALLONS DURING THE PREVIOUS PERIOD AND SUGGESTED THAT THEY HAD A LEAK. THEY CALLED A PLUMBER AND HAD THE LEAK REPAIRED. THEY ARE REQUESTING THAT THE PORTION OF THEIR BILL OVER NORMAL USAGE BE CANCELED SINCE THERE WAS A LEAK.

closed #186287

Water Utility Billing Problems

214 E 15th ST

Case Date:
11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

closed #182506

Water Utility Billing Problems

211 S Roosevelt ST

Case Date:
1/17/2023

There was a leak over winter break in my son's rental house. The water bill was over 800 dollars. We would like to dispute this bill.

closed #40222

Water Utility Billing Problems

210 N Smith RD

Case Date:
7/22/2003

Owner, Robert Crider, wants to protest his being held responsible for large unpaid bill for tenant Amanda Choi. He states he did not receive notification of delinquent bill.

closed #171519

Water Utility Billing Problems

209 S Fairview ST

Case Date:
1/23/2020

account: 34550-003 meter: 94833609 While our statement indicates we usually use between 1,000 and 2,000 gallons of water per month, our bill indicates we used 4,000 gallons in November and 7,000 gallons in December. meter no: 94833609 11/18-12/09 7000 gal 21 days 2 people We inspected our crawlspace for leaks or points of usage and our convinced there are none.

closed #41151

Water Utility Billing Problems

2008 W 3rd ST

Case Date:
4/25/2003

Mr. Blessing called and stated that he owns a piece of property that contains 4 houses. He has disputes with the utility bills for these 4 houses and has talked to Steve Saulter. Mr. Blessing wants to take his complaint to the USB Admin. Subcommittee.

closed #160383

Water Utility Billing Problems

200 E 17th ST

Case Date:
8/1/2017

I would like to cancel my account/services for 201 E. Washington Street. I have graduated and moved out of this home and my lease ended today.