closed #172254
Water Utility Billing Problems
47408, Bloomington, Indiana
- Case Date:
- 4/17/2020
Payment sent from IUCU 4/6. Still not showing up for 1500 E Richland Dr.
Payment sent from IUCU 4/6. Still not showing up for 1500 E Richland Dr.
This month the utility bill for our household is $133.67. This is almost double what we normally pay and our service consumption almost doubled as well, but we haven't changed anything out of our normal routine.
My water Utilization is up by a factor of 4 from past months. There is nothing that we are doing to dramatically increase water use. Either past or current metering is in error or there is some kind of major unknown usage.
Mr. Brinson presented CBU with a copy of his plat from October 1957 stating his address should be 4420 Etter Dr.; however, U.S.P.S. records show this address should be 4420 E. Etter Road.
Letter was received from Mr. Hartung re. ofc. bldg. he owns at 441 Gourley Pike. He received bill for $733.69 and wants it checked for errors.
Letter from Fice President of Wapehani Hills Apts. requested hearing before USB Admin. Subcommittee re. "extremely high water bill." Will schedule meeting and advise customer of date, time, and location.
Lorelei Cascio, Vice Pres. of Wapehani Hills Apts., requests appeal before USB to appeal high water/sewer bill.
eSuite utilities site is throwing an error when logging in to the site with bill information
Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.
Ms. Knoy requested a reduction of sewer charges due to leak in building.