Case Date:

8/17/1998

Ms. Stanger had rented the TL lodge on 8/14/98. She decorated the lodge on 8/13 for her party. When she arrived the next day she found that someone had redecorated for an event on the 15th! Laurel called the other party and swiftly resolved the situation. Ms. Stanger thanked Laurel and was MOST grateful for all of her efforts!

Case Date:

8/4/1998

A man was assisted by Cindy Miller in the parking lot. He asked the receptionist if she was a city employee and when he was told "yes," he said "the City should have more like her, very helpful, etc."