Case Date:

5/13/1999

Bryan Park Pool: Would like to see more lanes opened up for recreational swimming and fewer lap lanes.

Case Date:

5/12/1999

Complaint with the phone system and how when she called with an emergency that she could not get through to the dept. and was forwarded to utilities and then public works.

Case Date:

3/12/1999

She feels that there is a lack of police presence when it comes to theft. She is upset with how they delt with her daughter's situation and that something should be done. SEE ATTACHED EMAIL.

Case Date:

2/22/1999

9th Street Park: Says there is dog poop all over the park - she is tired of cleaning it off her kids shoes. So upset over this, she has talked to dog owners who don't pick up - showed them the disposal areas, etc. Was told today "it is better I let him poop here rather than in someone's yard." Wants to know if anything can be done to these rude people.

Case Date:

1/20/1999

9th St. Park: Ditch is filling up w/leaves and water. Looks bad. Hates to keep calling & complaining bu worried about rain in forecast.

Case Date:

1/23/2003

Ms. Lamb called to complain about the Blmngtn Transit telling her that she will have to show a pitcher ID to ride the bus, even though the pass says no where on it that you will have to show a pitcher ID. She recieved the pass form the Center for Behavioral Health, it is a Handicap pass. She said that she had contacted the transit. She would like some one to call her case worker Christina Kelty at 337-2265 when this gets worked out.

Case Date:

7/25/2002

A senior citizen called in because he wants to recieve Classic Cable and the Encore Network. He does NOT want to recieve additional channels. However, he was told that in order to recieve Encore, he must purchase a package of channels that he does not want. He would like to know why he cannot have Encore without a package.

Case Date:

6/25/2002

Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.

Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

11/30/2001

cable in his yard had not been buried in a timely manner and is not buried deeply enough; cable also runs across public sidewalk at 3103 Ramble Road West