Case Date:

1/14/2000

WAS STONE WHERE CBU PUT GRASS, WANTS STONE BACK LIKE ORIGINALLY WAS

Case Date:

1/11/2000

METER PIT SINKING WHERE CBU INSTALLED TRANSFER OF SERVICE TO A NEW LINE

Case Date:

1/5/2000

On 1/4 3 young black men came by her house to visit her son. When they reached front of house & stopped, ofcr pulled behind them w/ lights telling her it was a "routine traffic stop." Ofcr. called for 3 backups which she thought was unnecessary and ridiculous. When she inquired w/ the ofcr. she was rudely dismissed. She thinks they were harassed & pulled over b/c they were black and is unhappy w/ the way she/others were treated. Talked to stf. srgnt. on 1/4 @ 7pm. Is calling B. McKinney.

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

11/1/1999

SEEMS YARD ID DEVELOPING A HOLE NEAR WHERE CBU REPAIR WATER MAIN BREAK, WANTS SOMEONE TO CALL HIM AND MEET HIM TO CHECK ON THIS

Case Date:

10/20/1999

WANTS DIRTY AROUND METER PIT, IT IS SINKING WHERE CBU WENT THROUGH FOR WATER MAIN RECENTLY, ALSO WANTS CBU TO REPLACE BUSHES

Case Date:

10/19/1999

SAID LINE LOCATES 2 FEET OFF FROM LINES HE FOUND

Case Date:

10/18/1999

YARD NEEDS COMPLETED, WAITED UNTIL FALL

Case Date:

9/22/1999

JENNIER FROM RISK CALLED ME , I HAD TROY POWELL TO GO CHECK WATER HEATER, MR CARNES SAID WATER HEATER VLWN WHEN CBU TURNED FIRE HYDRANT WATER BACK ON AFTER WORKING ON FIRE HYDRANT IN AREA. HE WAS CUSSING AND ANGRY AT WORKERS, BETTY GRUBB ON CONTROL

Case Date:

9/16/1999

WANTS CBU TO LOOK AT DRIVEWAY AROUND METER PIT IT IS TEARING HER CAR UP