Case Date:

8/30/2000

missing dumpster screening

Case Date:

9/7/2000

dumpster in city alley and not screened

Case Date:

9/14/2000

Two black pipes sticking up out of ground in backyard.

Case Date:

10/24/2000

Ms. Kline stated that her cable television reception in regards to channels 6 and above are not clear. She called Insight Communications and was told that it would take five days before a technician would be able to sent out to address the problem. She thinks this policy should be reviewed by the TCC.

Case Date:

10/25/2000

During the month of July, Insight Communications excavated a site approximately 5'X2' in size on his property. After the work was completed, the hole was filled back up with dirt. Mr. Koehl was told by a crew member that the area would be reseeded and strawed. His yard has yet to be repaired.

Case Date:

1/26/2001

Ms. Harris called our office on 1/26 complaining that her children were almost hit by a bus (bus #4, driver Glenn). She also complained that she was called the "n" word (which is a derogatory statement for an African American) by the bus driver), after she wanted to get off and he wouldn't open the doors for her and her children to get off the bus. She had stated that she was "very upset" by the service and names she was called by this bus driver.

Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

3/20/2001

There is a huge, dead or dying tree that is about to fall over into the street.

Case Date:

8/21/2001

The people living at this address have dug a pit in the backyard and placed a dead dog in it. The carcass smells very badly and is causing a problem for the people who live in the area. The caller was told to call the health department, which she did. The health department told her that they don't handle problems in the City.

Case Date:

9/19/2001

residence is at corner of n/s and e/w alley; Mike Bengston and utiliities crews recently graded and added gravel to alley, and he suggested she call PW/ENG dept. to request that the alley be paved