Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.

Case Date:

5/13/2002

Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.

Case Date:

5/8/2002

Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.

Case Date:

4/25/2002

customer pays $1.99/mo for a converter box for ea. television in order to receive Showtime/HBO; customer feels this charge is unfair and another way for Insight to make an additional profit

Case Date:

2/21/2002

QUESTIONING NEW STORMWATER CHARGES

Case Date:

1/2/2002

sump pump draining into the street at the corner of S. Washington and Wylie.

Case Date:

10/19/2001

appears that sump pump with possible sewage is discharging onto the road just north of the drive way.

Case Date:

10/10/2001

There are a couple of piles of shrubs and brush in the backyard that has not been removed for several months. The grass is high and the weeds are overgrown on the fence line. The citizen stated that she had called in about this in the summer (see attached complaint).

Case Date:

9/26/2001

Ms. Wells states that parking is only available on the east side of buckner st and that there are no sidewalks on the east side. Ms. Wells states that the property owner on the east side have planted flowers and ornamental grasses next to the street, so now when people park and get out of there cars they are stepping into these flower beds. She thinks that these flowers beds are in the right of way and should be removed.

Case Date:

9/4/2001

There is a rental on the southeast corner of Mitchell & Maxwell Lane. They have made a trash box out of plywood that has been sitting on the curb for the past week. They do not take it in within the required time period. It is very unsightly. (Mike see me re this SJ)