Case Date:

3/2/2001

Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.

Case Date:

5/16/2002

Customer called Insight to downgrade from Classic to Basic; her bill read "change of service upgrade $13.95"; cust. called Insight to question bill and was told it was to cover the cost of the tech site visit. Cust. feels she is paying more to pay less; she wanted to downgrade for financial reasons, and instead she paid the cost of a full month of service.

Case Date:

7/10/1998

Peoples Park: Ms. Neu believes that drug deals are happening in the park. She watched a transaction take place this morning (July 10) between a young red haired girl, an older 20 year old with shaved head and a much older man with gray hair.

Case Date:

7/10/1998

Peoples Park: Ms. Neu believes that drug deals are happening in the park. She watched a transaction take place this morning (July 10) between a young red haired girl, an older 20 year old with shaved head and a much older man with gray hair.

Case Date:

7/2/1998

Upset that city would not pick up the storm damaged limbs he put out.

Case Date:

5/26/1998

Betsy called to complain that the Community Kitchen and Shelter across from her and her husband Robert's residence, should not be in a residential area. Police are called REGULARLY for drunkeness and verbal and physical violent behavior. Loitering in and around their property is also a problem. She has spoken with the president of the board (didn't indicate which one) and also directors of both places, but nothing changes.

Case Date:

2/16/1998

There is a rubber bumper missing from the back of one of the swings at Winslow Woods.

Case Date:

2/10/1998

RE: 3rd St Park. Construction crew used one of the benches from 3rd St Park and it is now sitting in mud and water on the SE corner of Municipal Building. Caller wants the bench cleaned up and back at 3rd St rather than rotting away.

Case Date:

2/10/1998

RE: 3rd St Park. Construction crew used one of the benches from 3rd St Park and it is now sitting in mud and water on the SE corner of Municipal Building. Caller wants the bench cleaned up and back at 3rd St rather than rotting away.

Case Date:

2/9/1998

dog "droppings" at Bryan Park. Walking with daughter, she got it all over her. Must watch every step you take. Problem has occurred last 2 weekends. Problem shouldn't be occuring in a park! Not happy!