- Case Date:
- 11/30/2001
Ms Fisher called and stated that they are being charged $1 per month for the cable guide that is no longer being printed. Ms. Fisher stated that she contacted Insight and was told that she was on a program that had been "grandfathered" and that if she had Insight take off the charge for the guide her bill would increase. Ms. Fisher stated that she believes that this is unethical and possibly illegal as Insight is keeping a $1 profit every month and not delivering the guide as promised.
- Case Date:
- 11/20/2001
Subscriber did not receive cable last month; called Insight and was told that the guide was replaced by a scrolling guide on channel 58. He was charged $1.50 for the guide & was told he would be credited on his next bill (not yet received). He has been a cable customer since 1987 and is disappointed in the billing process and constant changes.
- Case Date:
- 11/19/2001
Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite
- Case Date:
- 11/14/2001
Customer stated that on several of his rental prop. there are wires that have been left unburied for months at a time. He has tried to contact Insight w/o success - there has been no response to his complaints from Insight. See photos in Telecom file.
- Case Date:
- 10/12/2001
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.
- Case Date:
- 3/2/2001
Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.
- Case Date:
- 5/16/2002
Customer called Insight to downgrade from Classic to Basic; her bill read "change of service upgrade $13.95"; cust. called Insight to question bill and was told it was to cover the cost of the tech site visit. Cust. feels she is paying more to pay less; she wanted to downgrade for financial reasons, and instead she paid the cost of a full month of service.
- Case Date:
- 7/10/1998
Peoples Park: Ms. Neu believes that drug deals are happening in the park. She watched a transaction take place this morning (July 10) between a young red haired girl, an older 20 year old with shaved head and a much older man with gray hair.
- Case Date:
- 7/10/1998
Peoples Park: Ms. Neu believes that drug deals are happening in the park. She watched a transaction take place this morning (July 10) between a young red haired girl, an older 20 year old with shaved head and a much older man with gray hair.
- Case Date:
- 7/2/1998
Upset that city would not pick up the storm damaged limbs he put out.