During the month of July, Insight Communications excavated a site approximately 5'X2' in size on his property. After the work was completed, the hole was filled back up with dirt. Mr. Koehl was told by a crew member that the area would be reseeded and strawed. His yard has yet to be repaired.
The Rev. Gaus would like Insight to consider adding the ODYSSEY channel to the basic or enlarged cable package. Odyssey is a multi-religious family network including Protestant, Catholic, Orthodox, Jewish, and Muslim programming. Congregations will be encouraging their constituents to watch, which will increase viewership.
Ms. Harris called our office on 1/26 complaining that her children were almost hit by a bus (bus #4, driver Glenn). She also complained that she was called the "n" word (which is a derogatory statement for an African American) by the bus driver), after she wanted to get off and he wouldn't open the doors for her and her children to get off the bus. She had stated that she was "very upset" by the service and names she was called by this bus driver.
Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.
There is a huge, dead or dying tree that is about to fall over into the street.
PLEASE SEE ATTACHED MEMO.
The people living at this address have dug a pit in the backyard and placed a dead dog in it. The carcass smells very badly and is causing a problem for the people who live in the area. The caller was told to call the health department, which she did. The health department told her that they don't handle problems in the City.
residence is at corner of n/s and e/w alley; Mike Bengston and utiliities crews recently graded and added gravel to alley, and he suggested she call PW/ENG dept. to request that the alley be paved
Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.
insite cable modem service runs slowly and is constantly disconnecting over the past 5 weeks. third time that he has called.