Case Date:

7/26/2004

Mr. & Mrs. Heimer would like have the same attention given to visually impaired programing that has been given to hearing impaired. Also, during the most recent storms, the SAP function for audio did not work well. Mrs. Heimer indicated that she will probably attend the next TCC Meeting.

Case Date:

7/6/2004

Mrs. Kroener stated that she built a new house and have been trying to get Insight to install a line since Jan. of 2004. Kroener stated that someone from Insight came out to her house in Jan. and said that they woulod be back to install the line and never came back. Kroener stated that every time she calls Insight the line is busy. Kroener is very unhappy with insight's customer service and would like someone from Insight to call her back.

Case Date:

6/11/2004

Mr. Murphree moved to an area that has a lot of trees and could no longer use his satelite service so he became an Insight customer. Mr. Murphree has impaired hearing outside the range of being able to discriminate words, no matter how high the volume is set. Mr. Murphree is seeking to have closed captioning for the hearing impaired provided for Insights "On-Demand viewing"

Case Date:

2/18/2004

STATES RENTAL PROPERTY AT 2603 E 3RD IS VACANT AND TENANTS AT 2605 E 3RD ARE DRIVING ACROSS 2603 LAWN TO GET TO STREET.

Case Date:

2/5/2004

student looking for Bloomington voting results reply- attached copy of CNN webpage, call voter registration office

Case Date:

2/5/2004

inquiry about affirmitive action plan for companies doing business withe the city reply- forwarded to human rights dept. gave ph.#

Case Date:

2/5/2004

question about section 16.20.040 of municipal code and process of proposed ordinance. reply-anwsered question and referred to Dan Sherman

Case Date:

1/30/2004

suggestion to put a link to info concerning requirements for construction in Bloomington reply- suggestion accepted and in progress, will notify when completed

Case Date:

1/30/2004

monroe county building dept. suggests that there be a link to info about access to requirements for construction in Bloomington on the city website reply- we will try to get that link up and running, thanks

Case Date:

1/30/2004

asking if Bloomington has city income taxes reply- no city income tax