closed #103169
Other
4000 S Jamie LN
- Case Date:
- 6/17/2003
made wo to repair
made wo to repair
made wo to repair
Ms. Foster emailed Denise Henderson on Monday Jan. 13, 2003, Ms. Henderson then forwarded the email to Christina Fulton and Rosha Hardin. Please see attached email and Memo.
See attached memo regarding Mr. Van Arsdale's complaint.
See attached memo regarding cable converter box.
While burying his neighbor cable drop, Insight tore out Mr. Vandervort's cable. They ran a new cable across his yard. It took five weeks to bury his cable. Now, its been 10 weeks since the inital incident and his yard is still not repaired. He has made several phone calls to Insight to resolve this problem.
During the month of July, Insight trimmed back branches away from their equipment. The equipment was left unsecured and the branches left. After a few phone calls to Insight, the box was secured, however, the branches have not be removed. Please see the attached memo for detailed information regarding this complaint.
Mr. Whitmer contacted Insight in an effort to add a premium channel to his Classic service. He was told that he must rent a cable box for each TV (at a cost of $3.95/box) in order to view premium channels. His TV is already cable ready and he does have digital service. He would like to know why he must rent the box in order to keep his normal service and add one premium channel.
Subscriber stated that his bill increased $3.50 this month. Subscriber stated that he was not informed of rate increase; he has called Insight to question his bill several times, and he has been placed on hold repeatedly and received no response.
Mr. Nordloh sent a departmental email to the Public Works Department regarding Insight's recent rate increase. Please refer to the attached email.