- Case Date:
- 6/7/2002
Citizen filed complaint concerning the forced installation of digital services and now is paying 20% more for something she never wanted. Citizen stated she was not told about the rate increase when the digital service was installed.
- Case Date:
- 2/21/2002
QUESTIONING NEW STORMWATER CHARGES
Other
2450 S Henderson ST
- Case Date:
- 7/17/2001
Subscriber called Insight about reception problems with Showtime; she was told that the premium channels would be switched to Digital in the coming months, and because of this changeover Insight would not repair it. Subscriber would like to know why it is necessary that she change to Digital and why the current service cannot be repaired. She would also like to know if the new service will provide better reception and better service or will the quality be the same?
- Case Date:
- 4/5/2001
Mr. Cascio was on College Avenue between 4th & 5th Streets on Friday, March 30th. at approximately 4:00. He was stopped by an officer with the badge number 1370 and was citied for a traffic violation. He was given a citation and was let go. He drove 1 block and was pulled over again by officer #1370. Officer #1370 accused him of almost running over his foot and accused him of having road rage. He was detained until he calmed down. Mr. Cascio believed that officer was #1370 was over zealous
- Case Date:
- 4/3/2001
Received anon call about tree limbs piled on yard,needs to be cleaned up
- Case Date:
- 5/13/2002
Mr. Holdeman owns this property. He states that he called Insight to get a price quote for basic cable. He recieved a quote for $11.95 with free installation. After this service was installed, he received a bill for approximately $40.00 which included extended cable. He is upset that he was quoted one price but was billed another which included a service that he did not want.
- Case Date:
- 5/8/2002
Customer is forced to get an analog box to receive cable services; not only is Insight forcing her to rent the box, but Insight has made it very difficult to arrange for the box to be installed. An arrival time for a tech cannot be guaranteed; cust. waited from 8-12 and was then told she had the wrong date. Customer feels Insight is forgetting that she is the customer, and Insight is the service provider.
Other
2450 S Henderson ST
- Case Date:
- 4/25/2002
customer pays $1.99/mo for a converter box for ea. television in order to receive Showtime/HBO; customer feels this charge is unfair and another way for Insight to make an additional profit
Other
1634 S Pinestone CT
- Case Date:
- 11/20/1996
LEAK IN DRIVEWAY CAUSING SINKING OF DRIVEWAY.
- Case Date:
- 11/20/1996
SEWER BACKUP