Case Date:

9/15/2021

I am writing you with concerns about work being done around the city by AT&T subcontractors to lay fiber optics cable around the city. Should you talk to individuals in several neighborhoods where they have worked there is dissatisfaction. The subcontractors have at times leaving large scars across the properties of homeowners for which they then failed to make adequate repairs. Part of our sprinkling system no longer works. One of our neighbors has a 30 to 40 foot long scar across the side of his yard and the subcontractors buried both the meter for his water as well as one drain pipe from his gutters (I am including photographs). In talking to the Hallmark Management Corporation, we are not the only homeowners association that has had these kinds of experiences. I have tried to reach out to AT&T and was given assurances that I would hear back from them in an effort to resolve the situation. I have never heard back. I know the representatives from Hallmark have also been trying to reach out to AT&T without success, Can the City help to reach out to AT&T and raise these issues. I have photos I can forward, but for some reason I am having trouble including photos I have taken. Thank you. Don Hossler, 812.325.7127; hossler@indiana.edu

Case Date:

9/24/2001

after first call modem was replaced & orig. problem repaired; now experiences periodic interruptions in internet connection (30s to 1min) almost every evening. problem never occured before; left message with Patrick Cannon again - has never been called back.

Case Date:

9/12/2001

Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.

Case Date:

6/10/1999

Mr. Sanders is upset with Insight's automated message system. He telephoned Insight about the letter enclosed in his June billing statement. Scott Cooley was unavailable for comment. This complaint was received by Patricia George.

Case Date:

1/12/2004

wanting to get signed up for online utilities payment reply- attached utilities webpage and phone number

Case Date:

2/1/2019

This is the condition after trash collection today. Also the wheel axil is coming off.

Case Date:

7/19/2022

Street tree with broken branch hanging over road. Also there's a street tree with a broken branch in front of 807 Callery Drive

Case Date:

4/14/2021

White van parked on street with expired plates.

Case Date:

7/8/2003

CINERGY REQUESTED AFTER HOURS EMERGENGY LINE LOCATES.

Case Date:

5/5/1995