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City of Bloomington, Indiana

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open #187657

Other

Case Date:
3/18/2024

There is a homeless camp behind our subdivision, Shady Acres at 708 S.Cory Lane. They have been walking through here to access the main roads. This is a small subdivision with probably 60% widow and/or single elderly women. We are requesting help in getting this camp removed. Thank you. Susan Scales 812.219.5738

open #187366

Other

Case Date:
2/19/2024

I regret having to reach out to you regarding this bus #1372.  I boarded this bus on the East route of Route 3 this morning at approximately 7:22 AM on February 19, 2024.  I was informed by Mike Clark of Bloomington Transportation who is the operating manager, that the heater was working on that previous checked bus. Yet the heater is either not on, broken or the driver does not knbow how or desire to turn on the heater for the passenger. Furhter more, she informed me that the door heater was on, but that they do not work on some of the buses, as was the case on this bus this morning. There is no need to make passengers suffer like this.  The bus was NOT cold because of opening & closing the doors as MIke Clark previously suggested when I wrote to him regarding this bus.  The heat was simply not coming out of the overhead vents, there was only cold at the vents & the poles for holding onto were cold as well, indicating it had not been on for some time.  The dispatch operator's boss informed me begrudgingly that the bus was in fact bus #1372.  Since the dispatch operator could not be bothered to assist the driver in operating the heater that was alleged to be operating properly according to Mike Clark, I am forced to issue this complaint to the you the City of Bloomington government for heat on the buses in the Winter to be turned on & operating properly for the buses that do not have a heating system functioning or for the bus drivers who feel that we do not need the heat in the Winter. Sincerely, Timothy MacKLenzie

open #187338

Other

Case Date:
2/16/2024

I boarded your bus #1372 at about 7:22 AM heading East on the #3 route this morning, February 16, 2024. I noticed the strong presence of diesel exhaust fumes on the bus & notified the driver. He informed me that that was just the way it is. I told him that I ood not think that we passengers are supposed to be breathing exhaust fumes. He said that it is a normal part of the regenerative process. I explained to him that we are not supposed to be breathing in exhaust fumes. I asked him if he should radio the issue in to dispatch. He explained that there was nothing that he could do about it, that it was a normal part of the regenerative process. When I arrived home & called dispatch, I was told the same thing. Tehn when I was still concerned that this was not supposed to be happening, she passed me onto her boss. I then was also connected to a man in dispatch. He too told me that it was a normal part of the regenerative process. I then asked him, so, you are supposed to be breathing in exhaust fumes while on the bus? Only then did he say that he would have maintenance take a look at it. However, I have heard this before & they have in the past disregarded this concern & let the bus run with exhaust fumes. I do not beleive that we tax-paying citizens should have to put up with busses gassing us like we are in a WWII Natzi Contentration camp getting gassed becouse our lives do not matter. There is never an excuse to expose a passengers to this and in fact, upon being notified by a passenger, the driver should have to pull the bus over, empty the bus of passengers to prevent carbon monoxide poisening & have us wait for a bus replacement or for the issue to get fixed, before reboarding a bus. I have sent a letter to the EPA about this going on for 20-years as I can recall & treating pasengers this way, as though we should not have an issue with disel-exhaust fumes being inhaled into out lungs while riding as a passenger.

open #186723

Other

Case Date:
1/9/2024

Homeless people, and garbage all over the newly vacated businesses on the east side of the square they’ve been there for two days. This needs to be cleaned up.

open #186630

Other

812 W 3rd ST

Case Date:
12/29/2023

People are living year-round in an RV parked on an unimproved surface at 220 S. Maple Street. They have been there for about 18 months. I previously reported them to H.AN.D. and the city's legal department. There are also 3-5 other cars parked in the small property lot at all times. The man is apparently fixing cars for others. Various articles and garbage bags are often strewn about. Their has been many domestic violence and nuisance reports to the police and fire department during this time.

open #186263

Other

Case Date:
11/11/2023

This is Nick Ponzo, hes a 21 year old male, who added me. He then proceeded to ask my age, location, and what I look like. After I told him he then proceeded to ask if I liked older men. Too which I did not say, after he said 21. My brother took a picture of his face, and told him he will contact the police. Nick is located in Bloomington Indiana.

open #184850

Other

Case Date:
7/31/2023

My wife and I walk our dogs on the trail between Fenbrook Lane and Hoosier Acres and noticed someone had cut down trees south of Homestead Dr. along Meadowbrook Lane. We thought those were City trees.

open #184743

Other

2940 S Pinewood LN

Case Date:
7/24/2023

Additional camp. There is a large dog which barks when hiking in the area. Campers in park area between clear creek and the rail trail. Campers are in flood plain, which is hazardous for them. Beacon has been contacted and is unable to reach out at this time. There is a noticeable decrease of people hiking this part of the park and a decrease in wild birds in the area.

open #184674

Other

131 Kingston Dr S, Bloomington, IN 47408, USA

Case Date:
7/19/2023

Illegal camping behind the old Marsh Supermarket building.

open #183010

Other

Case Date:
3/3/2023

Background: My girlfriend and I went to The Chocolate Moose to get ice cream on August 20th, 2022. I parked in a parking lot outside of Bedrak Café, which is a cafeteria that’s next to Chocolate Moose. The parking lot is in between Bedrak Café and iMechanic. We arrived at the parking lot at approximately 9:20 pm. Around 9:50 pm, we exited The Chocolate Moose. Right after exiting the shop, I noticed from approximately 50 meters away, that my car was lifted and was getting ready to be towed. All wheels were raised, the front wheels were on a dolly, the back ones were on a mechanical arm. I ran to the driver while shouting: “Hey.” I questioned as to why my car was being towed. The driver said that I was parking in iMechanic’s parking lot, and I was taking up two spots. In fact, I was not taking up two spots. The driver then said that the green lines on the ground indicated iMechanic’s parking. In fact, at night, it is very hard to determine the color of the line. I then asked: “What do I need to do for you to release my car.” He told me that I must pay him $160, cash or Venmo only. I then pulled out my phone and started taking pictures. He continued to put straps on my wheels while saying: “You can take as many pictures as you want, I already took them, but if I get these straps on these wheels, I’m towing your car and you won’t get it until tomorrow.” I then venmoed Stryker Towing $160, and he started to unhook my car. He lowered the mechanical arms to let down the rear wheels. He then kicked the dolly to remove the latch on my right front wheel, the car dropped abruptly. I said: “Dude, can you lower it slowly?” He said: “Why don’t you go ahead and put your hands under there and let your hands be crushed by 500 pounds.” He then said: “I do it 25 times a day and it doesn’t damage the vehicle, if you continue to have a shitty attitude, I am going to keep hooking it up and dropping it again and again.” I then said: “Okay, do it.” He then kicked the dolly to remove the latch on my left from wheel, and the car dropped abruptly again. He removed the pieces of the dolly, got into his car and said that he was going to wait until he saw me back out and leave. At one point, he also said that he was just going to hook it back up and tow it anyway, after I’ve already paid him. He then pulled out of the parking lot. Below are the pictures of my car when it was on the dolly. We got into my car, and we realized that there was no signage in front my parking spot indicating that it’s a towaway zone. The closest sign indicating a towaway zone was two parking spots to the right of my spot. There was also a sign posted on the building behind my vehicle. The sign reads as “I-MECHANIC PARKING ONLY 9:00 AM – 7:00 PM; BIG RED PERMIT PARKING 24 HRS” I then took pictures of the signage and left the scene. There were also two women at the scene, they told Sheana that that had just happened to them as well. I was not given any sort of receipt. I studied relevant statutes and I believe Stryker Towing unlawfully towed the two ladies' car and also tried to tow my car and unlawfully charged me $160. I also believe that they were engaging in predatory towing, which the City of Bloomington forbids. They were also in violation of multiple Bloomington Municipal Codes and Indiana Codes. Discussion: Stryker Towing is engaged in predatory towing, which the City of Bloomington forbids. On February 19, 2020. The Bloomington City Council passed Ordinance 20-03. This ordinance amended Bloomington Municipal Code Title 4 by adding a new Chapter 4.32 to provide for the licensing and regulation of towing companies that engage in the practice of non-consensual tows. The ordinance provides that “while many companies engage in non-consensual towing in a fair and ethical way, others, especially in communities such as Bloomington where parking is limited, engage in non-consensual towing practices that might be deemed predatory. This includes, but is not limited to, refusing to release a vehicle to the owner before it has been removed from the private property. . . engaging in kickback arrangements, and charging exorbitant towing and storage fees. . . these predatory towing practices disproportionately harm the community’s most vulnerable residents. . . the City of Bloomington has a significant governmental interest in protecting the health, welfare, and safety of the community. . . .” BMC 4.32.030 provides that “‘Non-consensual tow’ means the towing, by a tow business. . . without prior consent or authorization by the vehicle’s owner. . . .” Stryker Towing is in violation of BMC 4.32.100. BMC 4.32.100 provides that “It shall be unlawful for a licensed towing company or two truck operator to tow a vehicle from a parking lot unless the parking lot owner or the owner’s authorized agent, present at the time of the tow, signs a contemporaneous specific written authorization for the tow of the vehicle. . . a towing company owner or employee, or tow truck operator, may not act as the parking lot owner’s authorized agent.” The code also provides that, “Notwithstanding the provisions above, a towing company owner or employee, or tow truck operator, may act as the parking lot owner’s authorized agent if: (1) The parking lot is for a multifamily rental dwelling which provides permit parking twenty-four (24) hours a day, seven days a week for its tenants or guests; (2) Tenant parking permits and/or guest parking permits, to be placed in vehicles, are provided to tenants at lease signing. The towing company shall obtain an affidavit from the property owner stating the same; (3) The parking permits are made to be easily identifiable and observable from outside the vehicle; and (4) Video or photographic documentation to attest to the propriety of the tow is made and kept for at least two (2) years as part of the authorization required under subsection (b) above” In my case, the driver made the representation that he was towing my car on behalf of iMechanic, and the spot I parked in was iMechanic’s parking spot. Imechanic is a phone repair shop, therefore, the building is not a multifamily rental dwelling. The driver may not act as the parking lot owner’s authorized agent. Because the driver cannot be the parking lot owner’s authorized agent, and there was no owner nor any type of authorized agent present at the time of the tow, Stryker Towing is in violation of MBC 4.31.100. Stryker Towing is in violation of BMC 4.32.110. BMC 4.32.110 provides that “It shall be unlawful for any tow business or two truck operator to tow a vehicle unless the parking lot in which the vehicle is parked has signage, posted in plain view and visible to the public at each entrance and exit. . . .” There was no signage at the entrance nor exit of the parking lot. Furthermore, the signage on the building says “I-MECHANIC PARKING ONLY 9:00 AM – 7:00 PM”. We went to get ice cream at 9:20 PM. Therefore, the towing of my car at that time is unlawful. Stryker Towing is in violation of BMC 4.32.120. BMC 4.32.120 provides that “A towing company and tow truck operator shall allow the vehicle’s owner a reasonable amount of time to inspect the vehicle or to remove or retrieve personal property or possessions that are not affixed from a vehicle. The inspection or retrieval of possessions may be at the scene of the tow or at the vehicle storage facility prior to payment. . . .” In my case, the driver did not allow me a reasonable amount of time to inspect the vehicle. Upon arriving at the scene, he continued to strap my wheels, and said: “You can take as many pictures as you want, I already took them, but if I get these straps on these wheels, I’m towing your car and you won’t get it until tomorrow.” Stryker Towing is in violation of BMC 4.32.120. BMC 4.32.120 provides that “When the owner or operator of a motor vehicle is present and desires to instead personally operate and remove his/her own vehicle from a parking lot before the vehicle is in the process of being towed, the vehicle shall not be towed nor shall any fee be charged. However, when the owner or operator of a motor vehicle arrives at the location of the motor vehicle when it is already in the process of being towed, the towing company shall, pursuant to Indiana Code § 24-14-4-4, give the owner or operator either oral or written notification that the owner or operator may pay a fee in the amount that is not greater than half of the amount of the fee the towing company may normally charge for the immediate release of a motor vehicle. For purposes of this section, a motor vehicle is in the process of being towed when it is attached to the tow truck and at least two tires of the vehicle are off the ground.” BMC 4.32.130 provides that “For the towing of a vehicle, the maximum fee shall be one hundred and thirty-five dollars ($135.00); fees for special treatment, including dollying, shall not exceed an additional twenty-five dollars ($25.00). In my case, my car was in the process of being towed. According to the code, they may charge me for a fee that is “not greater than half of the amount of the fee the towing company may normally charge”. However, they charged me $160, which is the maximum amount of fee they can charge according to the code. Stryker Towing is in violation of BMC 4.32.140; Indiana Code § 24-14-7-2; Indiana Code § 24-14-4-4. BMC 4.32.140 provides that “A two business that tows a vehicle under this article shall accept payment for towing and storage fees pursuant to Indiana Code § 24-14-7-2.” Indiana Code § 24-14-7-2 provides that “A towing company or storage facility, upon receiving payment for all costs and fees assessed against a motor vehicle, shall provide an itemized receipt that includes the information described under IC 24-14-5 if the information is available.” Indiana Code § 24-14-4-4 provides that “Upon the owner’s or operator’s payment of the amount specified, the towing company shall: (1) release the motor vehicle to the owner or operator; and (2) give the owner or operator a receipt showing: (A) the full amount of the fee the towing company normally charges for the release of a motor vehicle; and (B) the amount of the fee paid by the owner or operator.” In my case, I was not given any sort of receipt. Therefore, they violated BMC 4.32.140; IC 24-14-7-2; IC 24-14-4-4. Conclusion: Stryker Towing unlawfully towed two ladies' car and also tried to tow my car and unlawfully charged me $160. They were also in violation of multiple Bloomington Municipal Codes and Indiana Codes.