after first call modem was replaced & orig. problem repaired; now experiences periodic interruptions in internet connection (30s to 1min) almost every evening. problem never occured before; left message with Patrick Cannon again - has never been called back.
Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.
The people living at this address have dug a pit in the backyard and placed a dead dog in it. The carcass smells very badly and is causing a problem for the people who live in the area. The caller was told to call the health department, which she did. The health department told her that they don't handle problems in the City.
Subscriber called Insight about reception problems with Showtime; she was told that the premium channels would be switched to Digital in the coming months, and because of this changeover Insight would not repair it. Subscriber would like to know why it is necessary that she change to Digital and why the current service cannot be repaired. She would also like to know if the new service will provide better reception and better service or will the quality be the same?
Mr. Cascio was on College Avenue between 4th & 5th Streets on Friday, March 30th. at approximately 4:00. He was stopped by an officer with the badge number 1370 and was citied for a traffic violation. He was given a citation and was let go. He drove 1 block and was pulled over again by officer #1370. Officer #1370 accused him of almost running over his foot and accused him of having road rage. He was detained until he calmed down. Mr. Cascio believed that officer was #1370 was over zealous
Received anon call about tree limbs piled on yard,needs to be cleaned up
There is a huge, dead or dying tree that is about to fall over into the street.
Mr. & Mrs. Jollisse have billing and customer service issues. They only receive bills couple of times a year instead of on a monthly basis. They were without service for 10 days before repairs were made. They have had repeated billing problems that have taken several calls to Insight to straighten out. Their billing difficulities are still unresolved. During a recent telephone conversation, they asked to speak to a supervisor and was on hold for 10 minutes before a supervisor was available.
The Rev. Gaus would like Insight to consider adding the ODYSSEY channel to the basic or enlarged cable package. Odyssey is a multi-religious family network including Protestant, Catholic, Orthodox, Jewish, and Muslim programming. Congregations will be encouraging their constituents to watch, which will increase viewership.
During the month of July, Insight Communications excavated a site approximately 5'X2' in size on his property. After the work was completed, the hole was filled back up with dirt. Mr. Koehl was told by a crew member that the area would be reseeded and strawed. His yard has yet to be repaired.