Case Date:

9/5/2018

City bus is AGAIN zipping through Park ridge east this evening. Is a residential neighborhhood not a place to make up lost time. Around 7 pm

Case Date:

9/20/2018

Bus stop shelter at N Pete Ellis Dr & E Longview Ave still needs a glass panel. This has been missing for the past 3 years. Please encourage people to take the bus. tx

Case Date:

11/19/2018

The downtown bus station has been deliberately gating off and not allowing the public to use the restrooms on and off for some time without a sign, notice anything sometimes for hours or a whole day this is illegal!

Case Date:

2/7/2019

Bloomington Transit bus driver Randy is harassing me by driving his bus right at me too fast, and making ridiculous complaints when I get on the bus - all in retaliation for legitimate complaints I've had to file about him.

Case Date:

2/7/2019

Part 2 of my complaint (I thought I'd have more room to give details.) (1) Bloomington Transit bus driver Randy turned the corner into the Transit Center so fast I fell from the side seat to the floor and my bags fell from the seat too. I landed on my feet. Randy didn't say anything. When I was exiting, I said, "I fell - I could have gotten hurt!" and HE SAID NOTHING. Not an apology - NOTHING. He obviously didn't care. This happened months ago and was reported to Eli McCormick, Customer Service Manager, when it happened. (2) Since then Randy has made ridiculous complaints to me when I get on the bus - all these have been reported to Eli M and I've asked him to preserve the videos from those incidents. (3) Randy is getting more and more dangerous, and now swerves right at me in front of the main library on Kirkwood when he sees me there. He drives too fast and heads RIGHT AT ME! No other driver in town is doing this, nor has done this, in the 3 1/2 years I've lived here. I've seen him stop in the street and not even swerve right into the stopping lane when he doesn't see me and other passengers are waiting there. On January 31st, he drove at me fast and Eli said, "We've reviewed that video... you were on the curb, and we don't feel that's a problem." Eli said another manager analyzed him before that, and said he was going 18 miles an hour on approach. Other drivers have told me 10-15 mph is reasonable. On February 5 he aimed right for me and when I didn't move he wailed on the horn. When I got on, he said, "You're not supposed to stand in the street!" I said, "I wasn't in the street - I was in the parking lane - and YOU'RE not supposed to aim for people who are STANDING STILL!" I've told Eli to preserve this video and I have to request it at the City Legal Department. I filed Police Report #B1905058 with Officer Crider, Badge #1369 that night. Randy is dangerous, vindictive, childish, and a LIABILITY for Bloomington Transit and this city! I don't see why Eli M and that company don't understand that.

Case Date:

2/8/2019

Part 3 of my complaint. Last night Officer Skelton would not show up as requested to observe Randy's driving, suggesting that I video it and give a copy to the managers of the bus company. I explained they already know and are making excuses. He still didn't show. I Ieft a message for Ofcr Crider to call me. He was on a run but NEVER called me back. HELP.

Case Date:

7/10/2019

The bus stop sign along S. Sare Road at E. Buttonwood Lane has apparently been hit by a car at some point in the past and it’s leaning slightly back. Can it be pulled upright or replaced? I tried pulling on it myself, but couldn’t get it straight up. Thanks for your help!

Case Date:

9/9/2019

I would like to know how to get a complaint against the Bloomington Transit center resolved. I have complained in person and left voicemails to customer service (they never answer the phone). The treatment I have received from one of their employees is wrong and inexcusable. I also have been treated very unfairly in regards to submitting these complaints. I am unsure of how else to proceed to receive resolve of this issue.

Case Date:

12/12/2021

I took the #3 east bus on Friday, 12/10, to the mall. Passengers were smoking as they waited for a bus. Staff walked by them and did nothing. On the bus, there was only one audio message; it said we were passing Wonderlab but we were going east on Third, not near Wonderlab. The written direction notice also had west side bus stops even though we were going east. On my way back to town on the 1:40 bus, the written messages were right but there were no audio announcements. I believe this violates the ADA. Thank you

Case Date:

5/22/2022

new late night uber isn't the same as a bus. is scarier and if you are iu student or city employee it's no longer free