closed #103946
Other
1204 E Wylie ST
- Case Date:
- 12/5/2002
See attached memo regarding Mr. Van Arsdale's complaint.
See attached memo regarding Mr. Van Arsdale's complaint.
Hanna Trucking has a container at Leonard Springs and someone has been trespassing and dumping garbage into their container. They think they know who the trespasser is. Call them for details
See attached memo regarding cable converter box.
While burying his neighbor cable drop, Insight tore out Mr. Vandervort's cable. They ran a new cable across his yard. It took five weeks to bury his cable. Now, its been 10 weeks since the inital incident and his yard is still not repaired. He has made several phone calls to Insight to resolve this problem.
During the month of July, Insight trimmed back branches away from their equipment. The equipment was left unsecured and the branches left. After a few phone calls to Insight, the box was secured, however, the branches have not be removed. Please see the attached memo for detailed information regarding this complaint.
Lee Huss said there is a Mulberry tree that needs to go -- it is not in the right of way. This is a rental property.
A senior citizen called in because he wants to recieve Classic Cable and the Encore Network. He does NOT want to recieve additional channels. However, he was told that in order to recieve Encore, he must purchase a package of channels that he does not want. He would like to know why he cannot have Encore without a package.
Mr. Whitmer contacted Insight in an effort to add a premium channel to his Classic service. He was told that he must rent a cable box for each TV (at a cost of $3.95/box) in order to view premium channels. His TV is already cable ready and he does have digital service. He would like to know why he must rent the box in order to keep his normal service and add one premium channel.
Please see attached email. Mr. White is very concerned with the increasing cable bills.
Subscriber says she rec'd no notification of the rate increase; she is disappointed by the dramatic increase in rates over the past three years; she would like to pay for smaller package, with the extra channels she uses, but not pay for 60 or 70 channels she doesn't watch.