Case Date:

8/12/2019

Hi - On July 26, 2019 I tried using the Park Mobile app and got a message “Your account is suspended”. Apparently my credit card had expired so I deleted the card and added back a valid card, but still got the message. I gave up on the app and paid $1 into the meter. Yet, I was still charged the $1.50 by Park Mobile so apparently the app started a session for me without notifying me. Interestingly I never had to cancel the parking session (since I didn't know I had one). I submitted a trouble ticket to Park Mobile (also July 26), and finally today (approx 6 weeks later), finally got a response from them that they have no responsibility for refunds. It's only $1.50 for me, but I'm sure other Bloomington citizens are getting charged for an error in the app. I'd personally also like my $1.50 refunded please. Also, the current approach for requiring the user to manually stop the parking or get charged for 12 hours feels like a bit of a revenue scam. Not sure if that's Bloomington policy or Park Mobile, but I'd like to see it changed to allow the user to pre-set the timeframes. I've used Park Mobile in other cities and you can pre-set how many hours you would like to park and then update as you go if needed.

Case Date:

4/27/2023

Silver Honda crv on yellow curb

Case Date:

8/7/2023

Blocked sidewalk issue for Parking Services: Truck trailer parked partially blocking the sidewalk. Thanks for your help!

Case Date:

7/27/2021

On the signs near the parking area outside the psychology building on N Cottage Grove Ave it says that parking needs to be payed until 6pm but on a few occasions I have accidentally left the meter running past 6 and am still charged for the parking after six (one example of this happening attached). Is there any way to get a reimbursement for the times this has happened? Or at the very least stop charging people after the 6pm time

Case Date:

2/3/2016

Dunn between 11th and Cottage Grove. (Van in front is Postal Service... Don't ticket them :-)

Case Date:

10/24/2020

Hey guys. I was wondering where I should park now that all of our residential parking was turned into metered spots.

Case Date:

8/28/2020

There are a couple of cars parked illegally on fess just south of university. This is not the first time they have parked on the wrong side of the street.

Case Date:

11/11/2017

Car parked backward and in two parking spots. Silver Pontiac.

Case Date:

5/16/2019

Regarding case 168559. In essence you are saying the city sometimes collects money for parking but doesn’t have to provide the time paid for by the customer. Doesn’t seem reasonable. Who can I complain to above you.

Case Date:

8/5/2024

Vehicle continually parked on city gras