Case Date:

6/11/2013

I'm not exactly sure who to get in contact with, but I am the Director of Public Relations for Garden Villa here in Bloomington and in Bedford. I was wanting to speak with someone regarding the senior programs that you offer in the community and be able to offer those to our residents and possibly help grow your services. If someone could please let me know who I can talk to I would appreciate it. My contact information is below. Thanks for your time and I look forward to hearing from someone! Jennifer Hubacher Director of Public Relations Garden Villa/Michael's House www.gardenvillahealth.com www.michaelshousebedford.com 812.340.5610

Case Date:

6/19/2013

Hi, there. Not sure who to send this to, so I'm hoping you can forward it on. First, I recently came across this idea of closing streets (temporarily) to allow kids to play. I think it would be amazing to see something like this in Bloomington. http://www.reading.gov.uk/residents/community-and-living/play-streets/ Secondly, I took my three year old to Touch a Truck this year. What a wonderful event! We had a blast. He has been every year of his life, but this was the first time I was able to go with him. I wanted to give my feedback about the amount of candy at the event. It seems like it was everywhere and several other moms I talked to were really upset about it (especially since a lot of it was hard candy or really chewy stuff that can be a choking hazard for very young children). I think the trucks are the main event and the kids are so excited to see them. Adding candy to the mix just complicates things unnecessarily. Personally, I was really surprised to see the giant colors of fruit drinks (which I assume were donated by Pepsi). It was SO hot outside. I had forgotten our water bottles and really would have loved a drink of cold water. Our kids don't drink fruit drinks, so we just waited until we left and got water bottles elsewhere. But I would hope that Parks & Rec is all about encouraging healthy bodies, right? Maybe Pepsi could bring some water next year. Thanks.

Case Date:

8/22/2013

I cannot understand how the city council approved so much money for cross country ski trails in Hyland park. I believe it is over 3 million dollars. This is money that could be used for property tax relief. Hyland Park was just beautiful just the way it was.

Case Date:

9/6/2013

I registered for a Wild Edibles class and was supposed to receive directions to Latimer Woods with my registration. I have not yet received them and the class is next week. Can you please have the organizer let me know where in Latimer Woods we will meet?

Case Date:

7/12/2017

I forgot to enroll my son in the summer basketball camp. Is it possible to still register? I tried online, but it would not let me. Thank you!

Case Date:

1/8/2018

who can I email about summer camps through the parks and rec department?

Case Date:

1/29/2018

I work for the Columbus, IN Parks and Recreation Department and have a few questions about how you process payments from vendors for your Farmer's Market. I see that you have Vermont Systems, RecTrac and was wondering what module you use to track vendors. If you could let me know that would be great!

Case Date:

5/8/2018

Hi -- I live at 811 S. Fess Ave., and we have a hazardous street tree situation. Specifically, one of our street trees has several dead branches that are hanging over the street and sidewalk -- as such, we worry about a branch falling and injuring a pedestrian or car. I think the branches could be easily pruned with an extended trimmer -- we don't have one, though. Thank you so much for your attention to this matter -- best wishes, Geoff & Shari Sprinkle.

Case Date:

5/12/2018

Disappointing checkout experience at Griffey Lake boat rental Saturday evening (12th) with male worker. I was with a group of strangers I had never met before for a function. In other words we were independent paddlers who did not know each other's names, etc. before today but happened to paddle together to make new friends. Worker was very rude about not wanting to make us change independently and refused to do so despite us requesting it. He said he only gives ones to "people who need it." A person I was with asked, "People like us?" And he said no. He did not know our situation and rushed to judgment. There is likelihood we will never see each other again and yet he only gave a single large bill and told us to deal with it. He should have tried solutions like asking if anyone had credit, asked what change people had to try to figure something out, etc. but instead assumed we were college kids who could figure it out while his ones were saved for folks he felt deserved them more. Again, we paddled together but did not drive together and did not know each other prior to today. One of us isn't even from the country. We paid independently. He also admitted the problem with ones was known to him yesterday. So he should have found a solution if was a known problem earlier. Not end of the world but a bad way to end an experience and disappointing lack of care and customer service from a public servant being a public servant myself. Please have a talk about trying to better find solutions for customers and making them feel respected with this worker. Thank you. His assumption was not crazy but he was not open to correction. He did not ask us if we were ok with splitting change or even apologize to my recollection. Don't fire this worker of course, not that the City would, but he needs to improve.

Case Date:

5/12/2018

Follow up to Griffey comment. The woman working Saturday night was nice and had no issues though.