Case Date:

6/7/2021

I am a parent of three children participating in swim lessons at Bryan Park pool. I have several concerns with the lack of training and the ratios of children to instructors, especially in the level 1 class. The instructors are very nice, but clearly have not had instruction or training on how to conduct a swim class. My son in level one had about 14 kids in his class to one instructor. This is a safety issue in itself, but he also had very little instruction or even pool time during his lesson. He sat on the wall with his feet in the water 99% of the time other than when it was his turn to be dipped into the water for a few seconds. Additionally, in the toddler/guardian class, our poor instructor had just discovered she was teaching the class right before the class began. Needless to say, she was not prepared and did not have anything as far as activities pre-planned for the class. I understand that finding instructors may have been difficult this year, however, if a program is being offered especially ones that have a fee, I feel that there is an expectation for there to be some quality and training involved. Learning to swim is an extremely important skill that I would hope Parks and Rec would ensure to be a quality controlled program with many weeks prior training. Please consider implementing more staff and age and swim level specific training before swim sessions begin for these instructors in future sessions. Thank you for your time.

Case Date:

3/3/2021

Deer fence is down at the north-east end of the community garden (along the bend of Highland).

Case Date:

1/17/2021

I have two questions. 1. Can you reassure me that there will be programming in Bryan Park this spring/summer? I was disappointed to see that 90% of the winter programming is in Switchyard Park. I understand that it is new and exciting and has a lot of amenities but I really hope the other parks don’t get overlooked. 2. To whom do I speak about getting permission to install a temporary poetry hike in Winslow Woods? I would like to install cardboard signs on wooden stakes at half a dozen spots along the trail with a nature short poem on each. My initial thought was to do it for the Bloomington Montessori School (which my child attends) but I’d be happy to promote it more widely and it would certainly be available to anyone. Thank you.

Case Date:

7/7/2020

Trivia at Switchyard I assume will have the bay doors open to help with airflow to keep teams safer from COVID? Thank you! Good location if so. If not planning on it, please open them.

Case Date:

10/22/2019

Why is Twin Lakes partnering with an anti-LGBT hate organization Lighthouse? https://www.chalkbeat.org/posts/us/2017/08/10/choice-for-most-in-nations-largest-voucher-program-16-million-went-to-schools-with-anti-lgbt-policies/ Thank you Twin Lakes Recreation Center Partners https://bloomington.in.gov/index.php/parks/facilities/twin-lakes-recreation-center

Case Date:

9/23/2019

Hello! I am inquiring about two $10 registrations for which I would like a refund. On 8/21 I registered my son for two nature classes that were part of the Junior Rangers program. These were 340002-A and 340002-B. On 9/5 the instructor of the program called me and said (in a voice mail message) that he had info saying my son was registered for a class and that they were "cancelling the program due to lack of enrollment". I inquired once before via the "contact us" portion of the registration website, but this was a couple of weeks ago and have not yet been contacted. I hope this method of contact can lead to the two $10 refunds and a resolution. Thanks!

Case Date:

6/9/2019

I’m wondering if there’s a map of farmer’s market vendors? I found a blank map, and a list, but not the two together. Thanks!

Case Date:

5/25/2019

How do I pay online for my child’s city camp?

Case Date:

5/15/2019

Just had a question on paddle things at Griffey on this Saturday 8:30-10 Can someone who has kahaki and life best and paddle join the if it full since have equipment

Case Date:

5/12/2019

Is the Aqua Yoga class for 2019 at Mills Pool or at Bryan Park? It is listed as Mills some places and Bryan Park when you register.