Case Date:

8/19/2016

Hi, I’m emailing you because I recently came across the Utilities section of the "About Bloomington" page on your website (http://bloomington.in.gov/about-bloomington) and thought it offered up some helpful information. I noticed that you link to several internet, phone and TV providers under the “utilities” section, so I wanted to let you know of a helpful resource. Allconnect is a free online service that helps people find utilities, like internet and TV at their exact address. All users have to do is plug in their address and they can find, compare and order their services online instead of having to call each provider individually. We were also recently named one of the top three customer service companies in the nation: http://www.allconnect.com/pdfs/pressCenter/PR-2016-06-Allconnect-2015-ACSI-Score.pdf . I think this would be a helpful resource for residents who want to find internet and cable providers at their exact address. Here’s the link if you want to add it as a resource on your site: https://www.allconnect.com/ Hope this helps! Let me know if there is someone else I should contact about this. Kristen

Case Date:

10/22/2016

Dead link http://www.co.monroe.in.us/voterregistration/index.htm on https://bloomington.in.gov/facets/viewFacet.php?facet_id=8 Also: Not so easy to find your contact page. Why not have it at bottom of each page?

Case Date:

11/29/2016

Hi, I was browsing google and noticed an email I had sent a while ago has been posted publicly. I intended that to be a private conversation. Will you remove it please? Thanks, Weldon https://bloomington.in.gov/crm/tickets/view?ticket_id=127420

Case Date:

10/26/2012

It would be a community service for you to update the voting section of the website with current voting information. Maybe even include the early voting dates and locations for the public to utilize during the fall election.

Case Date:

11/9/2012

Trying to use the online bill pay service for water, but it repeatedly is erroring out on me. Here is the error (stack trace), better error handling would be great, as this is not human readable in terms of actions to take.. Server Error in '/eSuite.Utilities' Application. Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off". <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL. <!-- Web.Config Configuration File --> <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

Case Date:

11/15/2012

Good Afternoon, On behalf of LEDs Magazine, I would like to introduce myself. I am Amy Vincent and I recently came across your website: http://bloomington.in.gov/led I am interested in your site because of the great energy related content. I have a question and would like to get in touch with someone regarding the information on your site. Can you let us know who is responsible for adding resources and making updates? Please feel free to email me back at your convenience. Thanks, -Amy Amy Vincent Consultant for PennWell Email: avincent@Pennwell.com http://ledsmagazine.com/

Case Date:

12/9/2012

When the Utilities website was reworked why did they do away with me being able to see ALL of my houses bills on ONE page instead of having to log in to each one seperately? This is Very time consuming and I thought that it was suposed to make EASIER to use>

Case Date:

12/11/2012

The Resource Guide at http://bloomington.in.gov/media/media/application/pdf/4244.pdf has an outdated website for Centerstone, and it no longer redirects. It should be www.centerstone.org, not www.the-center.org. The Quick Guide has the correct address. Could you please pass this on to the appropriate party or let me know who I need to contact? Thanks.

Case Date:

1/3/2013

I cannot find a job listings page that actually lists jobs anywhere on your website. Where is it?

Case Date:

1/9/2013

I tried to find a simple listing of fire station locations in Bloomington, from your own fire department web site, and just gave up. I'm sure it's embedded somewhere underneath all the other information, without a good link, but why have you hidden things? Also, look at the following misinformation about the fire department from a related website - they don't even know where Bloomington is located! "he City of Bloomington is located 55 miles south-southeast of Indianapolis along IN-37 and is home to Indiana University." That's from http://www.indianafiretrucks.com/pages/monroe/bloomington_2-3.html. Ouch!