Case Date:

7/20/2026

Our bill for 2823 S Stratford Dr is being send to our old address, 3522 E Grandview Dr., Bloomington 47408. Please send to the service address, 2823 S Stratford Dr., Bloomington 47401.

Case Date:

7/8/2026

UPDATE 7/8/2026 — Vehicle recovered. New information for investigation: Tow company: Tow Time Solutions LLC, 1999 N Packing House Rd (Invoice #2305, Call #29202). 1. AUTHORIZATION (BMC 4.32.100(a)): Invoice shows tow requested 7/7/26 at 7:20 PM, completed 8:08 PM — after the management office closed. The invoice's "Authorized by" field reads "(PAV) Lincoln, 305," which is the property address, not a person. Granite's assistant leasing manager stated in writing that towing companies cannot access their parking portal and tow on their own initiative whenever no hanging tag is displayed — i.e., patrol towing with no per-tow written authorization. My 7/8 written request for a copy of the signed authorization is unanswered. My vehicle had been registered in Granite's parking system since 6/22/26 with parking paid. 2. FEES (BMC 4.32.130): Charged $150 tow/hook + $50 "special equipment" (unexplained) + $25 "administrative fee" = $225, paid under protest 7/8/26. I was initially quoted $300 by phone. My written request for the company to identify what equipment was used and the code provision authorizing the admin and equipment charges is unanswered. 3. SIGNAGE (BMC 4.32.110): Lot signs state only a phone number — no company name, no retrieval location, and no schedule of towing/storage fees. Evidence available: invoice/receipt, payment confirmation, protest and request texts, the company's own tow photos, written statements from Granite Management, and parking payment records. Please investigate this company's compliance with Chapter 4.32 and contact me at 317 478 6542 [email protected].

Case Date:

7/8/2026

UPDATE 7/8/2026 — Vehicle recovered. New information for investigation: Tow company: Tow Time Solutions LLC, 1999 N Packing House Rd (Invoice #2305, Call #29202). 1. AUTHORIZATION (BMC 4.32.100(a)): Invoice shows tow requested 7/7/26 at 7:20 PM, completed 8:08 PM — after the management office closed. The invoice's "Authorized by" field reads "(PAV) Lincoln, 305," which is the property address, not a person. Granite's assistant leasing manager stated in writing that towing companies cannot access their parking portal and tow on their own initiative whenever no hanging tag is displayed — i.e., patrol towing with no per-tow written authorization. My 7/8 written request for a copy of the signed authorization is unanswered. My vehicle had been registered in Granite's parking system since 6/22/26 with parking paid. 2. FEES (BMC 4.32.130): Charged $150 tow/hook + $50 "special equipment" (unexplained) + $25 "administrative fee" = $225, paid under protest 7/8/26. I was initially quoted $300 by phone. My written request for the company to identify what equipment was used and the code provision authorizing the admin and equipment charges is unanswered. 3. SIGNAGE (BMC 4.32.110): Lot signs state only a phone number — no company name, no retrieval location, and no schedule of towing/storage fees. Evidence available: invoice/receipt, payment confirmation, protest and request texts, the company's own tow photos, written statements from Granite Management, and parking payment records. Please investigate this company's compliance with Chapter 4.32 and contact me at 317 478 6542 [email protected].

Case Date:

7/7/2026

On 7/7/2026 at approximately 5:00, my vehicle 2017 GMC Terrain, plate 714LG was towed by TowTime Towing at 523 N Lincoln St. I am a current resident who pays for parking at this complex. Management has my license plate, year, make, and model on file as an authorized vehicle; I had not yet been issued my physical parking badge. The tow occurred after the property management office had closed for the day. To my knowledge, no owner or authorized agent of the lot was present at the time of the tow to sign a contemporaneous written authorization for my specific vehicle, as required by BMC 4.32.100(a). The tow company is demanding $300 for release, which appears to exceed the fee limits in BMC 4.32.130. I request that the City investigate this company's compliance with Chapter 4.32, including its towing license, the written authorization for this tow, and the fees charged. I can provide photos and parking payment records. Please contact me at (317) 478-6542 [email protected]

Case Date:

6/2/2026

Cup and Kettle- No store front currently online sales only. I bought gift cards to help with scaffolding and helping her store and she will no longer will take them. Bad business practice and customer service. Cup and Kettle is preparing her tea at her residence and only online sales. Would like this reported for bad business practices and health and safety issue.

Case Date:

5/27/2026

I am submitting a complaint regarding what I believe was an unreasonable and predatory towing incident involving Tow Time Solutions and the Hampton Inn Bloomington located at 2100 N. Walnut Street in Bloomington, Indiana. On April 23, 2026, I was a registered overnight guest at the Hampton Inn Bloomington. Prior to arrival, I completed digital check-in through Hilton’s mobile app and was issued a digital room key. Upon arriving at the hotel around 8:15 p.m., the front desk was unattended, so I proceeded directly to my room using the digital key provided through Hilton’s system. At no point during the digital check-in process was I provided any direct notification that an additional parking registration step was required in order to avoid towing. The following morning, I discovered that my vehicle had been towed by Tow Time Solutions despite being a legitimate paying hotel guest. I was required to pay approximately $300 to retrieve my vehicle and had to cancel work obligations, arrange transportation to the tow facility, and spend significant time resolving the issue. My concern is not simply the existence of parking signage or permit policies, but rather the manner in which towing enforcement was conducted against an authorized guest without any reasonable verification process. The hotel had an active reservation, digital check-in record, and occupied room associated with my stay, yet neither the hotel nor the towing company appears to have made any attempt to verify whether the vehicle belonged to a registered guest before towing it. Additionally, the hotel’s use of digital check-in creates a reasonable expectation that guests can complete arrival procedures without front desk interaction. Requiring an additional undocumented step while the front desk is unattended creates a foreseeable risk of confusion for guests and raises concerns regarding fairness, consumer protection, and accessibility. I believe this situation reflects predatory towing practices because: the vehicle belonged to a verified hotel guest, no warning or attempt at guest verification occurred prior to towing, the towing fee was excessive relative to the circumstances, and the enforcement process appeared designed to maximize towing revenue rather than reasonably manage unauthorized parking. I respectfully request review of the towing practices associated with this property and Tow Time Solutions, including whether reasonable consumer protections, guest verification procedures, and accessibility considerations are being followed before vehicles are towed from hotel property. Thank you for your time and consideration.

Case Date:

2/19/2026

My understanding is that this establishment is not legally allowed to have a liquor license due to their proximity to a church. The HPC rejected their application to become an historic district, and they have no other avenues to legally sell alcohol I am aware of. Please let me know if I am mistaken, or if they are flagrantly violating the law.

Case Date:

1/31/2026

Owner is mixing tea at her residence in the basement of her home. This home and basement has sanitary issues (previously reported) such as ants, rodents, and squirrel infestation. There is not a licensed kitchen and I have ordered and afraid of what conditions my tea is packaged in. No response from business about my order and her tea shop is closed permanently since end of December. She has posted on social media she is working on the orders and other posts state she is working on them in her residence basement. This is a concern. Thank you for investigating. The business is Cup and Kettle Tea Shop. The website says it open, however no direct communication about online orders.

Case Date:

1/28/2026

Owner of Cup and Kettle Tea LLP, Jessica Messmer, Medusa Enterprises LLC is mixing tea at the her own home on 1/28. The business is closed and she is now fulfilling online orders and city orders in her private residence basement without a commercial kitchen and guidelines. The basement had a recent rodent infestation and poor sanitation. This is a concern for health and breaks the law. Please address this, I fear someone will get sick. The address for Cup and Kettle is 208 N Walnut Bloomington, IN Phone number is not listed on the webpage

Case Date:

11/21/2025

Flashing lights on the store front