Case Date:

1/31/2026

Owner is mixing tea at her residence in the basement of her home. This home and basement has sanitary issues (previously reported) such as ants, rodents, and squirrel infestation. There is not a licensed kitchen and I have ordered and afraid of what conditions my tea is packaged in. No response from business about my order and her tea shop is closed permanently since end of December. She has posted on social media she is working on the orders and other posts state she is working on them in her residence basement. This is a concern. Thank you for investigating. The business is Cup and Kettle Tea Shop. The website says it open, however no direct communication about online orders.

Case Date:

3/23/2026

Case #209315 indicates that the City will not do anything about the blocked street and sidewalks in front of 1316 S Palmer because there is no evidence of a illegally run business. Please Google Jabberwocky Computer Rescue Services, which is listed as a currently open business at this location. Neighbors can hear his business landline ring at all hours of the day. People are laying underneath cars with the lower portion of their bodies out in the middle of Palmer. It’s a dangerous situation for everyone, especially the people employed by this business. https://maps.app.goo.gl/CjM5jGsxsrcbaQqi6

Case Date:

4/17/2026

The accessible stall in the College Mall men's food court restroom does not stay locked or closed. I have submitted contact forms to the mall 3 times this year. No communication response or action from the mall. Anything you can do to help?

Case Date:

5/20/2026

Repeat accessibility issues with College Ave Kroger. They keep putting displays in the sidewalk going to both of their entrances. It is not accessible to make a wheelchair partially roll across the ramp in order to enter their store. I have reported to employees multiple times about several different seasonal displays, but they keep putting new displays back out there in spots that make their entrance inaccessible.

Case Date:

5/27/2026

I am submitting a complaint regarding what I believe was an unreasonable and predatory towing incident involving Tow Time Solutions and the Hampton Inn Bloomington located at 2100 N. Walnut Street in Bloomington, Indiana. On April 23, 2026, I was a registered overnight guest at the Hampton Inn Bloomington. Prior to arrival, I completed digital check-in through Hilton’s mobile app and was issued a digital room key. Upon arriving at the hotel around 8:15 p.m., the front desk was unattended, so I proceeded directly to my room using the digital key provided through Hilton’s system. At no point during the digital check-in process was I provided any direct notification that an additional parking registration step was required in order to avoid towing. The following morning, I discovered that my vehicle had been towed by Tow Time Solutions despite being a legitimate paying hotel guest. I was required to pay approximately $300 to retrieve my vehicle and had to cancel work obligations, arrange transportation to the tow facility, and spend significant time resolving the issue. My concern is not simply the existence of parking signage or permit policies, but rather the manner in which towing enforcement was conducted against an authorized guest without any reasonable verification process. The hotel had an active reservation, digital check-in record, and occupied room associated with my stay, yet neither the hotel nor the towing company appears to have made any attempt to verify whether the vehicle belonged to a registered guest before towing it. Additionally, the hotel’s use of digital check-in creates a reasonable expectation that guests can complete arrival procedures without front desk interaction. Requiring an additional undocumented step while the front desk is unattended creates a foreseeable risk of confusion for guests and raises concerns regarding fairness, consumer protection, and accessibility. I believe this situation reflects predatory towing practices because: the vehicle belonged to a verified hotel guest, no warning or attempt at guest verification occurred prior to towing, the towing fee was excessive relative to the circumstances, and the enforcement process appeared designed to maximize towing revenue rather than reasonably manage unauthorized parking. I respectfully request review of the towing practices associated with this property and Tow Time Solutions, including whether reasonable consumer protections, guest verification procedures, and accessibility considerations are being followed before vehicles are towed from hotel property. Thank you for your time and consideration.

Case Date:

12/27/2017

Hello - there is a very loud phone ringing noise that originates at a car lot on S. Walnut Street (I think it comes from Royal Toyota South). I live about 2,000 feet away on Somersbe Place off of S. Rogers. I can hear the phone ring inside my house with the doors and windows closed. This is a rather annoying noise carrying over a great distance. Will you please work with the City and the car lot to put an end to this offensive noise creating a nuisance for everyone living within a given radius of the car lot? Thanks!

Case Date:

4/20/2018

Morning! I'm in need of an Indiana Department of Revenue General Sales Tax Exemption Certificate for the City of Bloomington, for Eco Parking Solutions, LLC. Who do I need to contact to get one for our records or could one please be sent to the above email address. Thanks Lynn A. Green Accountant Eco Parking Solutions, LLC.

Case Date:

6/21/2018

Hello I had a question regarding business and golf carts. I am in the process of establishing a transportation company that provides rides around Bloomington on golfcarts. First of all are golfcarts legal on the streets of bloomington and could we establish a business giving rides for money. Thanks, Erik

Case Date:

6/22/2018

Hello I had a question regarding pedicabs/velocabs. 1st off are they allowed to operate in the city of Bloomington and are there any restrictions on them? Are there any pedicab companies that operate in Bloomington currently or have in the past? Thanks, Erik Smith

Case Date:

6/27/2018

This morning I was almost hit by a Ray's Trash garbage truck that was going the wrong way down 6th street. The driver seemed to know what he was doing.