Case Date:

3/5/2024

There appears to be a broken water main because water has been rising to the surface on my property the past 5 days. My front north sidewalk (photo attached), east sidewalk, and south concrete garage floor have been soaked for the past 5 days. My basement is dry and no pipes are leaking in my house. I live next to the lane that has a main water pipe underground. Please check this out as soon as possible. Thank you, Elida C. Behar March 5, 2024

Case Date:

5/31/2021

There is a city-owned storm drain/culvert running along the north edge of the property listed in the Service Request Location field. In this drain/culvert, there appears to be quite a bit of poisonous hemlock growing "wild". There are children - both from the neighborhoods on either side of the drain - as well as those transient walkers, etc. who often "cut through" using the drain area. The concern is that any of these individuals could accidentally pick/touch/ingest the hemlock. Can the city come take a look, please? Thanks! - Rob Aney

Case Date:

1/10/2022

When it rains, the entire ditch from Bainbridge to the Sherwood Oaks Park floods and encroaches on the homes in the area as well as exposing tree roots of trees close to utility poles. Run off from all surrounding streets goes into this ditch that ultimately drains into the creek at SHerwood Oaks Park and contributes to the significant flooding of that playground.

Case Date:

9/15/2022

When it rains the back yards from the drainage off of South Bainbridge floods all the way down to the park.

Case Date:

3/6/2024

The neighborhood has insufficient street drainage for runoff, and this has threatened to flood my home again after yesterday’s rain. It already flooded with extensive damage in 2021, simply because the developers have inadequately accounted for the necessary drainage. I have documented the issue with the ONE drain on the downward slope of the street, where the water pools, meeting my front door, and even moving four parked cars. I would appreciate the benefit of your expertise regarding this matter as soon as is feasible for you. I have also contacted my homeowner’s association for assistance. Thank you!

Case Date:

6/7/2020

There's a run off in our back yard the pools up with water whenever it rains and it typically takes days for the water to subside. We have deer and ducks that often stop by to take a dip in our back yard :-) This standing water concerns me for mosquitos and others pests. Additionally, the sitting water has started to erode the dirt around the concrete to the point to where I can no longer mow around the area. To the best of my knowledge this is not our property and I wonder if the city maintains these run offs. Is this something that the city can take care of? Thank you for your time.

Case Date:

8/13/2021

This drain is clogged with gravel, and a lot has piled up inside the drain. Thank you!

Case Date:

12/21/2022

The grate cover of a drain in a parking lot here had fallen into the drain. The drain is located inside an HOA called Madison Park. We got the cover out and reinstalled it, but it is bent and needs to be replaced. Would this be a City responsibility or the responsibility of the HOA? Thank you for your help!

Case Date:

1/12/2024

The hill on East Moore's going up from Sare Rd to Andrew Circle becomes a full on river when it rains, and a bobsled track when that rain freezes. It's very dangerous.

Case Date:

8/28/2023

Dear Madam/Sir, We are writing to report an ongoing and hazardous issue concerning the creek that runs behind our properties (3020 S Stratford Dr and 1920 E Wexlex Rd). After moderate to heavy rainfall, the creek's bank becomes overwhelmed by the increased water flow, resulting in flooding of our yards and water surrounding the residence at 3020 Stratford Dr. Our observations indicate that this flooding is primarily caused by erosion along the creek's eastern basin, located on public land 'above' and 'behind' our properties. The severity of the flooding is evident as approximately 2-3 inches of water accumulates around the house, enters the crawl space, and covers utility equipment such as the electric manhole and bollards. The water takes several hours to recede, during which time the electric manhole remains submerged. We have already notified Duke Energy about this issue, given its potential electrical hazards. As new tenants, we have identified this critical problem that was somehow overlooked by previous residents. While we can only attach a single image to this message and all incidents have taken place at night since our move, we are ready and willing to assist your team in identifying the eroded section of the creek bank, provide on-site explanations and further images if needed. We respectfully request your guidance on addressing this matter and your assistance in coordinating with Duke Energy, if required, to urgently resolve this situation. In case you are unable to reach us at 765-508-9679, please contact our property manager, Ms. Janet Jin (812-325-9093, jcornerstone.mgt@gmail.com), as we may be overseas. Thank you for your immediate attention to this pressing concern. Sincerely, Gergo Szanda