Case Date:

5/1/2026

My son is a player at BHSN and a paying member of the Cascades golf course (as required in order for him to play here during the golf season). Last week his team had a match at the golf course. Tee time was 315 and the boys were required to be off the course by 530 in order for league play. My parents came to watch him play. My parents are 69 and 74 and my dad is on dialysis with 4 blockages in his heart. He OBVIOUSLY cannot walk a golf course. My mother had contacted the course the day before to see if they could reserve a cart and was told ‘you don’t need to reserve one, it will be no problem just come in and get one and it will be $16’. On the day of the match, she showed up and went inside to get a cart and was told by the people working that day that there were no carts available because they had league that night. My mom then asked about what she was told the day before and the gentleman working the counter said ‘we don’t rent carts for high school matches. Sorry’. Sherie. Explained that my dad was a dialysis patient and unable to walk the course and he again said ‘sorry’ and dismissed her. The picture I have attached shows where all the carts were lined up at 515 when we came off the course. There were carts that were lined up in front of the clubhouse the whole time the boys were playing waiting for the league - which again DID NOT START until after the boys were off the course. There were carts available but they would not rent them but rather let them sit there for over 2 hours waiting for league players to arrive. We have been notified by the coach that this may be a “new” expectation from the course from here on out as they had changed the rules without discussing this with the high school. This is a CITY OWNED COURSE therefore there should be an expectation that the course is expected to follow the American Disability Act legislation. Players of any age can play golf whether they can walk the course or not. This is unacceptable and a complete disregard for ADA legislation which are federal laws - not local. We were not asking for anything for free. We understood we would be paying for a cart but the fact that multiple carts sat there for hours not being used but not available to someone with an obvious disability is not only morally unacceptable but appears it may be illegal as well. This is blatant discrimination against someone with a disability. In addition, my son is a paying member of this club yet I am Now being told that we can not even practice on this course as we have in previous years. This is unacceptable in multiple ways. I expect a response

Case Date:

1/28/2026

7th St has alternate street side parking. With the recent snowfall, cars on the parked side were boxed in, and snow on the no parking side was pushed onto previously cleared sidewalk, according to my renter. That mean it is full of ice clumps, making it impossible for she or me to remove. Can the city actually remove some of the snow for us - we know the first effort was to clear streets, but it impossible lift for a senior to clear twice the height of packed road snow on the sidewalk.

Case Date:

7/23/2026

The property adjacent to me 922 North orris has a huge tree, that I have tried to get them to maintain for nearly 5 years. A week ago a woman that was at the property said there was a new property manager and she would have him call me. No reply. I am disabled and can no longer continue to trim this tree off of the adjoining sidewalk. The sidewalk goes over to the try North swimming pool. It runs between our properties. This tree is so overgrown it's branches get on my roof onto my property all the way down to the ground covering the sidewalk. If we did not constantly trim this you wouldn't be able to walk down the sidewalk to get to the pool or the school. I am so tired of trying to resolve this, I've told the people that cut the grass every week nearly for two years and nobody's done a damn thing. I'm hoping you can help and find out who needs to trim this back. I believe it's rented to disabled guy who's pretty much a recluse. Thank you

Case Date:

8/29/2026

Transit Center building: accessible push-to-open door button on the outside of the building is not working. 8/29/26 @ 4:07pm

Case Date:

9/26/2026

I am writing to report the severe noise disruptions from the IU Stadium that continued until nearly 2:00 AM. Even with our doors and windows completely shut and locked, the heavy, thumping bass and stadium drums were loud enough to vibrate homes across a 2-mile radius from the stadium. When residents call to report this, the response from city channels is a dismissive, "Well, you know there's a football game tonight." This classic town versus gown attitude suggests that year-round residents should just accept this disruption as the new normal.While I understand the economic value of football to our local commerce, the blame for this issue lies with the late-night television scheduling and a major shift in stadium audio technology. These high-powered subwoofer systems did not exist when many permanent residents bought their homes, started families, or moved to Bloomington. This is not the standard college town noise of the past; it is a new level of low-frequency disruption deep into the night that penetrates right through our walls.There is a clear double standard here. Local workers, parents, and neighbors who deal with sleep deprivation or stadium-induced migraines do not get a pass from their employers the next morning just because a television network wanted a primetime slot. I want to ask how powerless the city truly is in this situation. Is there still respect for the neighbors who keep Bloomington running year-round but have no affiliation with the university? I urge the city administration to enforce our local noise protections and work with the university to scale back the late-night bass.