Case Date:

5/1/2026

My son is a player at BHSN and a paying member of the Cascades golf course (as required in order for him to play here during the golf season). Last week his team had a match at the golf course. Tee time was 315 and the boys were required to be off the course by 530 in order for league play. My parents came to watch him play. My parents are 69 and 74 and my dad is on dialysis with 4 blockages in his heart. He OBVIOUSLY cannot walk a golf course. My mother had contacted the course the day before to see if they could reserve a cart and was told ‘you don’t need to reserve one, it will be no problem just come in and get one and it will be $16’. On the day of the match, she showed up and went inside to get a cart and was told by the people working that day that there were no carts available because they had league that night. My mom then asked about what she was told the day before and the gentleman working the counter said ‘we don’t rent carts for high school matches. Sorry’. Sherie. Explained that my dad was a dialysis patient and unable to walk the course and he again said ‘sorry’ and dismissed her. The picture I have attached shows where all the carts were lined up at 515 when we came off the course. There were carts that were lined up in front of the clubhouse the whole time the boys were playing waiting for the league - which again DID NOT START until after the boys were off the course. There were carts available but they would not rent them but rather let them sit there for over 2 hours waiting for league players to arrive. We have been notified by the coach that this may be a “new” expectation from the course from here on out as they had changed the rules without discussing this with the high school. This is a CITY OWNED COURSE therefore there should be an expectation that the course is expected to follow the American Disability Act legislation. Players of any age can play golf whether they can walk the course or not. This is unacceptable and a complete disregard for ADA legislation which are federal laws - not local. We were not asking for anything for free. We understood we would be paying for a cart but the fact that multiple carts sat there for hours not being used but not available to someone with an obvious disability is not only morally unacceptable but appears it may be illegal as well. This is blatant discrimination against someone with a disability. In addition, my son is a paying member of this club yet I am Now being told that we can not even practice on this course as we have in previous years. This is unacceptable in multiple ways. I expect a response

Case Date:

1/28/2026

7th St has alternate street side parking. With the recent snowfall, cars on the parked side were boxed in, and snow on the no parking side was pushed onto previously cleared sidewalk, according to my renter. That mean it is full of ice clumps, making it impossible for she or me to remove. Can the city actually remove some of the snow for us - we know the first effort was to clear streets, but it impossible lift for a senior to clear twice the height of packed road snow on the sidewalk.

Case Date:

7/23/2026

The property adjacent to me 922 North orris has a huge tree, that I have tried to get them to maintain for nearly 5 years. A week ago a woman that was at the property said there was a new property manager and she would have him call me. No reply. I am disabled and can no longer continue to trim this tree off of the adjoining sidewalk. The sidewalk goes over to the try North swimming pool. It runs between our properties. This tree is so overgrown it's branches get on my roof onto my property all the way down to the ground covering the sidewalk. If we did not constantly trim this you wouldn't be able to walk down the sidewalk to get to the pool or the school. I am so tired of trying to resolve this, I've told the people that cut the grass every week nearly for two years and nobody's done a damn thing. I'm hoping you can help and find out who needs to trim this back. I believe it's rented to disabled guy who's pretty much a recluse. Thank you

Case Date:

8/7/2026

This on West Third facing east, approaching the overpass going up the trail. The sign does not leave enough space for people with disabilities to pass according to the ADA. I see this often with construction signs, which are quite common this summer. Please instruct your employees and contractors to comply with the ADA. Thanks.

Case Date:

8/7/2026

These two signs, where the trail crosses West Third, make no sense. Why is one sign telling pedestrians the sidewalk at College (presumably) is blocked and another one is telling them how to get to College? And if the sidewalk is blocked (as I believe it still is), why is there no sign telling people how to get to an accessible path, as required by the ADA? Please address this common problem. Thanks.

Case Date:

4/10/2026

I’m glad I was not in a wheelchair or pushing a stroller when I encountered this today.

Case Date:

4/7/2026

Elevator repair for 6-8 weeks. Zero compensation. Tenant is 90 years old and uses a walker.

Case Date:

2/25/2026

There is a detour sign in the middle of the sidewalk at the NE corner of Walnut and Second. It creates an obstacle for people with disabilities. Please tell your employees and contractors not to obstruct sidewalks. It happens a lot.

Case Date:

2/25/2026

There is a detour sign in the middle of the sidewalk at the NE corner of Walnut and Second. It creates an obstacle for people with disabilities. Please tell your employees and contractors not to obstruct sidewalks. It happens a lot.

Case Date:

2/10/2026

The sidewalk in front of the Bloomington Thrift Store is still covered with ice, 23 days after the snow stopped falling. They cleared their parking lot well but did nothing to the sidewalk. And there’s a deep puddle just a bit east of there, on the north side of the overpass in front of the old motorcycle store, now closed. The puddle is at least four inches deep. I hope the city learns from this recent heavy snow to do a better job at clearing paths for all, but I am not confident.