Case Date:

3/29/2024

I have a monthly pass to park my black Mercedes Benz sedan at the 4th Street Garage. On Wednesday March 27, 2024, I drove my car out of the garage and returned it around 1pm ish. My car did not have any scratch on the back bumper. I picked it up this morning Friday March 29, 2024, and I noticed that my car's back bumper was scratched. The person who scratched it was honest and left a note on my front windshield. I tried reaching out to the person today Friday March 29, 2024 and this person has not reached back to me. I have a picture of the note and the damage to my car. I know that the garage has cameras. My car was packed on the 3rd floor closer to the elevators. Are you able to check the cameras to identify the person who damaged the back bumper of my car. I am attaching the note from the person apologizing for the accident plus the damage to my back bumper. I will like my car fixed and I will appreciate any help the 4th Street garage team can offer to get this resolved.

Case Date:

12/30/2022

Trades garage stairwell has inadequate lighting and strobing/flashing of current lights left. North side of garage. Unsure of south side.

Case Date:

4/21/2022

uReport Case #179576Thanks for looking into these issues. The carpet is gone, however the overflowing garbage dumpsters are still there and still overflowing. Why, after all these years that the Hilton has been there, have they now started to put their garbage dumpsters in the walking exit area? And they are always overflowing. They have never been there before until the last couple of weeks or so. They fall on the ground and come open and then we have to step around food stuff everywhere etc, it's nasty and gross. By the way, this complaint is actually for myself and others.

Case Date:

12/9/2024

The two lights in the alley along the west wall of the 4th Street parking garage are out. The one closest to the photographer in this photo has been out since a few weeks after the garage opened. I would suspect that they are both still under warranty. The alley is pretty dark, the photo is misleading as to the light level there. Thanks, Brian

Case Date:

3/11/2025

Follow up on Case #199613. This report shows that it has been resolved, but the lights have never been operational. I know that one of these lights failed after a few days of the parking garage opening. I would imagine they are still under the original warranty from the contractor that built the garage / supplied the electrical fixtures. Sorry for being pesky about this, but the exterior of the parking garage looks nice . . . and having two lights that have been out of commission for over two years does not send the message that I believe we want to send. Furthermore, it seems like the contractor should still be on the hook for this repair.