Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

7/9/2024

The city’s fiber project made a bunch of small holes in W 11th ST and filled them in with small river rick. As expected, they are washing out in the rain and leaving deep holes. Please repair!

Case Date:

7/9/2024

We have a pot hole outside of our house that is rather large and we would like to have it filled up. Thanks

Case Date:

7/9/2024

Stop sign is sawed off with rusty nails sticking out of it, safety hazard for bikers and pedestrians

Case Date:

7/9/2024

Very large (10+ yards) of stone completely blocking alley way. No building permit displayed

Case Date:

7/9/2024

On the 3400 block of South Kennedy Drive, there are numerous potholes going down the street. It's been patched before but the potholes have started to open back up. They start at the corner of Burks and Kennedy and goes all the way down to the fire station. I know that everyone is extremely busy with storm cleanup, but can someone look at this please? Thanks for all that you do!

Case Date:

7/9/2024

Just curious as to why an off duty Bloomington police officer is at the Bedford Lowe’s in a city police vehicle and then proceeded to head south on Highway 37 towards Mitchell IN. Vehicle #1248.

Case Date:

7/9/2024

The corner of Moores Pike and Claris currently has flashing Yellow lights to help pedestrians cross Moores Pike. Drivers view yellow lights as a call to speed up not Stop. I walk there frequently but cars seldom slow or stop Sometimes the cars speed up, either to beat the light or to run over me. Perhaps it would help to change the lights to red which means Stop. Or install a regular stop light. Also, at the Southeast corner of Hillside Dr and College Mall Rd. The crossing light turns on when the vehicles turn right from Sare Rd onto Hillside Dr. This is very dangerous for the pedestrian since the corner is not visible to the cars turning right. Thank you Carol Reimers A concerned pedestrian

Case Date:

7/9/2024

cars blocking the sidewalk at a car lot so i want i car from them no payments free of chrages this way their no layer or things of any worng i cant really spell so just work with me and give a date to talk to yell about this so i jason junior smith who is the frist letters of the calendar of each each month im tired of typeing right now im sorry i need a person to help me with this kind of stuff no bad no worng no devil no drugs . can you please send someone to pick me up so that i can prove that what i see is real and make secne a lady no police cause of a puble defender being the devil thats what he said im scared im trying and is going to get away from evil this no game god happness heaven sorry im triping again stupid way of proveing your someone and that your safe

Case Date:

7/9/2024

The right of way between 911 and 917 N. Maple St is overgrown and needs a mow.