Case Date:

7/10/2024

I have a foul sewer smell in my whole townhouse and it’s now reached the upstairs but it’s mainly in the basement. My landlord has sent four sets of plumbers over here who have snaked the drain in the basement and they said that I would not have the sewer smell anymore. But the sewer smell is still here and actually it has sometime someway intensified. The plumbers and the landlord also went next-door to the neighbors to see if the smell was coming from there. What they found was a lot of dog and cat feces and urine next-door and had them clean it up. The neighbors brought out bags and bags of trash and poop. We thought the problem was settled. But it is not. In my area they’ve had to have the sewer lines redone across from me in the complex and I’m thinking that may be happening now over here. The point is the landlord won’t do anything else to get the smell out of my house. And also has offered to let me out of my lease because of the smell. I do not have money to move. And I would like it inspected to know what it is that I need to do to get this rectified in order to stay here for the next year for my lease. Is there any assistance she would be able to give me. My house smells like sewer, but the basement smells super like sewage, I’m not sure what looks like. I don’t know what’s going on. They supposedly filled in all the holes down in the basement on the washer side, but nothing is helping , I’ve got older releasing things down there. I have damp bread. I have air fresheners and baking soda and nothing is working. Could I please have some help thank you.

Case Date:

7/10/2024

I have a foul sewer smell in my whole townhouse and it’s now reached the upstairs but it’s mainly in the basement. My landlord has sent four sets of plumbers over here who have snaked the drain in the basement and they said that I would not have the sewer smell anymore. But the sewer smell is still here and actually it has sometime someway intensified. The plumbers and the landlord also went next-door to the neighbors to see if the smell was coming from there. What they found was a lot of dog and cat feces and urine next-door and had them clean it up. The neighbors brought out bags and bags of trash and poop. We thought the problem was settled. But it is not. In my area they’ve had to have the sewer lines redone across from me in the complex and I’m thinking that may be happening now over here. The point is the landlord won’t do anything else to get the smell out of my house. And also has offered to let me out of my lease because of the smell. I do not have money to move. And I would like it inspected to know what it is that I need to do to get this rectified in order to stay here for the next year for my lease. Is there any assistance she would be able to give me. My house smells like sewer, but the basement smells super like sewage, I’m not sure what looks like. I don’t know what’s going on. They supposedly filled in all the holes down in the basement on the washer side, but nothing is helping , I’ve got older releasing things down there. I have damp bread. I have air fresheners and baking soda and nothing is working. Could I please have some help thank you.

Case Date:

7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

Case Date:

7/9/2024

During heavy rains, we have been having sewage backing up into our basement. I suspect the cause may be rain water entering the sewer system through this manhole.