Case Date:

7/25/2017

I attempted to pay my water bill. There was an error reported. The money is already out of my account. Want to be sure my service is continued. Will I need to re-submit? Thanks!

Case Date:

3/27/2018

Good afternoon, I am with the Columbus City Utilities and we are shopping for new software. Our director, Keith Reeves, has always been a fan of Bloomington Utilities and we were wondering what software you use for customer accounts? How satisfied are you with it? Thanks, Chelsa Goben Lead Accountant

Case Date:

10/20/2013

Hello, I am actually a resident of Vigo County but I lived in Bloomington years ago while Mayor Kruzan was a State Rep. I wrote to him after the Matthew Shepard murder urging him to support hate crime legislation and he responding with a handwritten letter promising to fight hate crimes. I still have the letter framed and that response made Mark Kruzan my favorite politician. I was overjoyed to hear he became mayor of Bloomington after I moved away. He is a great man. Hearing that he performed several same sex marriages last February further proved that this is a man who firmly believes in equality for all. I am writing because my partner and I are visiting New York City next year to be legally married and we would love to have a letter from him that we could frame and display at our wedding.

Case Date:

8/13/2012

I had a very bad experience on the Bloomington Transit today. At 4:04pm 13 Aug 12, I caught Bus # 0863 to downtown; I requested of the Driver at that time to contact the terminal if he was going to be late for the 4W Bus Heatherwood, which leaves at 4:10 approx. He waited till too late after we departed to contact the terminal and subsequently I missed by bus. I was forced to wait 1 more hour for another bus. I purchased a 30 day bus pass in hope that the City Transit system would be responsible and courteous professional drivers. I called 336-ride and spoke with Supv Anna. Now, I was upset of course but I at not item threatened her because I have a witness that will verify the words I spoke. I told her of my experience, she acted as if she was overwhelmed and unattached to my situation, she advised about a recent change BT made on their printed schedule that they are not responsible for certain conditions. That may be so but, they need to re-look at their system and re-work the routes and drive times to better serve the public. I have been riding the bus only for two months and I have had call and report Driver attitudes and wreckless driving behavior. The mayor needs to be advised of this so he can direct a inquiries into BTs lack of safety and good service the citizens of this "safe and civil city" I most likely will not ride a bus once I get my car back. One more issue. A young black women shared with he of an incident where a white driver would not open the door on the bus one and let her in. I have her name and phone number because she is of am ethnic background, she believes the city will not address her issue either. What is Bloomington becoming Mr Mayor!

Case Date:

6/11/2018

the utility line easeway between the back of our property beyond our back fence and the neighbors on the next block (Sare) is overgrown and has lots of vines growing on utility lines. It is accessible from our driveway off 1419 S. Winfield.

Case Date:

5/13/2012

It is almost impossible to find a Section 8 home in this town. I hear its because there is so much money to be made off housing here. I want to know where I can find a decent home for my child and I to live. I've been looking for a decent home for almost 2 years now. I'm a great tenant, pay my rent on time, keep a clean home, and stay quiet. Despite these things, I can't find a home because we are low income. Where do I find a place to live in this town?!

Case Date:

5/18/2012

Nothing urgent, but I walk past the lawn at City Hall each day and see ways that it could be "greener". - The crews mow at a very low height. If grass is mowed higher the blades shade the soil, keeping the roots cooler and more healthy. It also keeps sunlight from hitting the soil, which prevents weed seeds from germinating, which reduces the need for pesticides. - The crews remove the clippings. Using a mulching mower returns the clippings to the lawn system, reducing the need for fertilizer. It's also less work to not have to empty the mower bag. - The grass was mowed yesterday. Today (Friday 5/18) much of the lawn has a silvery color to it. If you look at the grass blades in these areas you'll see that the tips are shredded instead of being cleanly cut. This means that the mower blade is so dull that it's ripping rather than cutting. The shredded grass blades are more susceptible to disease than cleanly cut ones. Just my 2 cents, thanks for listening, Rich Pierce

Case Date:

5/18/2012

Nothing urgent, but I walk past the lawn at City Hall each day and see ways that it could be "greener". - The crews mow at a very low height. If grass is mowed higher the blades shade the soil, keeping the roots cooler and more healthy. It also keeps sunlight from hitting the soil, which prevents weed seeds from germinating, which reduces the need for pesticides. - The crews remove the clippings. Using a mulching mower returns the clippings to the lawn system, reducing the need for fertilizer. It's also less work to not have to empty the mower bag. - The grass was mowed yesterday. Today (Friday 5/18) much of the lawn has a silvery color to it. If you look at the grass blades in these areas you'll see that the tips are shredded instead of being cleanly cut. This means that the mower blade is so dull that it's ripping rather than cutting. The shredded grass blades are more susceptible to disease than cleanly cut ones. Just my 2 cents, thanks for listening, Rich Pierce

Case Date:

7/10/2012

I am here to report AGAIN a safety issue on E Hillside Dr, between S Henderson St and S Park Ave. There is a tree branch that has been laid on top of the street for almost ONE YEAR! Please remove the falling branch before it actually falls on the street and damages cars and pedestrians.

Case Date:

7/10/2012

I am here to report a safety issue on the location above. There is a tree branch laying on top of the street for almost one year. It seems the branch can fall on the street anytime. Please take care of it before it hurts any one. Thank you.