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City of Bloomington, Indiana

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closed #134316

Excessive Growth

Case Date:
9/19/2013

Dear Sir or Madam, There is a real excessive growth of nature in an electrical post and its lines at the alleyway that goes from First Street to University Street parallel to Grant Street, and also the pathway that goes from Grant Street to the aforementioned alleyway (between University and First. Thank you very much.

closed #133458

Unsafe Buildings

Case Date:
8/19/2013

I am writing this in regards to an elevator issue in which I was apart of at Smallwood Plaza. I am concerned about the safety hazard their elevators pose. On July 26, 2013 3:30 pm I had just come home from work at about 3:00 pm. I parked my car in the B1 garage of Smallwood so I could move my things back and forth easily. I went up to my apartment (the elevator seemed normal at this time), put my phone to charge, rested a bit, and then went back down to my car because I was moving. After packing my car, I went back to the elevator to go back upstairs to my apartment, on the 7th floor. I keyed my card to go up, the elevator started rising, and I heard a peculiar sound. The best way I can describe this sound is that it sounded like chains rubbing against each other. Then, the elevator shook and jolted. Luckily, I didn't get hurt, but I was forced to the other side of the elevator because of the jolt. I immediately pressed the emergency button as well as the alarm button. After waiting for 5 minutes with no response, having no phone because I had left it to charge, I started to panic and hyperventilate. I waited for 30 minutes alone in this elevator. I looked for the emergency phone in the box and was horrified to see that it wasn't there. I had pressed the emergency button for 30 minutes. I had looked up at the security camera thinking, "can't you see me?!" Thirty minutes later, a girl on the other side of the elevator said: "is anyone in there? I replied: "yes can you please open the elevator?!" "I can't it's not opening. I will go get help, ok?" I was thankful that someone had heard me. A couple of minutes later, a maintenance guy showed up. He opened the elevator with his hands, and gave me his hand so I could climb down because the elevator was stuck in between floors. It took a little more than a week to fix the elevator. After my incident, I first talked to someone in the City of Bloomington building and he said to talk to Smallwood first and then report back if nothing was resolved. I talked to the Smallwood office management. Their response to me was "It happens, it's normal." Appalled, I said, "Well, will you let me know what happened?" and she replied "what do you mean" and I said: "well, with the elevator..." and she said: "I can take your name and number and have my manager call you" Whitney, the woman I had this short conversation with, seemed to be completely dry and not concerned about this situation. I never heard from the manager or the office. I find this issue to be a huge safety hazard to the public. Please let me know what will be done about this situation. Thank you, Priscilla Massey

closed #131206

Animal Control & Neglected Pets

247-299 East 3rd Street

Case Date:
4/4/2013

I have seen on multiple occasions in the past two weeks many small rats and large mice running about in the parking lot at the old post office building, across the street from the downtown church and bus stop. This problem should be addressed as soon as possible so that the rodents do not venture out and make homes for themselves down the street (where I live) and towards our beautiful downtown and 4th Street. Rodents are unsightly and, more importantly, a public health hazard, and I would hate to see them get out of hand. Thanks in advance for taking action on this issue.

closed #130193

Website & Web Services Feedback

Case Date:
1/7/2013

Some of the information displayed on your website about Area 10 Agency on Aging needs to be updated. The address is 631 W. Edgewood Dr., please remove Owen & Lawrence county phone numbers, remove Judy Allensworth information including her phone number and email, and correct our website address, which is www.area10agency.org. Thank you, Jeni Waters Office & Technology Manager Area 10 Agency on Aging

closed #129681

Sidewalk & Curb Complaints

Case Date:
11/16/2012

My mother is elderly (86) and lives at 510 W. Dodds St. There used to be an ornamental tree in front of her house in the treeplot. It was removed a couple of years ago and now a tag has been put in the treeplot indicating it is for a tree to be planted. Could we PLEASE request a tree that doesn't have crabapples or berries? It is not possible for her to clean up the messes on the sidewalk and she has to pay someone to do it for her. I'm not sure if I got the right place. If not let me know and I'll direct my inquiry to the proper office. Thank you.

closed #129616

Other

Case Date:
11/12/2012

I would like to thank Officer Barnes , and also let her superior know that officer Barnes is a great police officer. I am from Chicago, and was visiting my daughter in Bloomington, unfortunately I was lost, and didn't know how to get back to her apartment. I met Officer Barnes as I sat in the parking lot of shopping center that has office max, dollar store etc. my daughter was at work, and I was stuck. Officer Barnes told me she could assist me in getting to my daughters apartment which was on Rolling Ridge street. I was so impressed with her helpfulness that I had to share it with her Police department. My daughter rearranged her work schedule to come and get me.

closed #129537

Water Utility Billing Problems

Case Date:
11/6/2012

I emailed a couple days ago about my service and having problems with my billing situations. I received one bill since I moved in and after I paid it i did not receive anymore. I was called and informed that I owe 140 odd dollars on this account, which i have no problem with since it is what is due. The only problem is the bill that I got for the first month at this location must have a different account number than where I am currently being charged because when I look up the balance it states zero. Is there anyway I can get my actual account number so I can pay this off. I tried to call today but the office was closed due to elections, but i would probably need my account number anyways to pay it. I would greatly appreciate your help in this situation, somewhere down the road things must have gotten switched around or confused. Thank you for your time. Devin Parsons 730 W. 17th St. 47404

closed #129356

Traffic Signals

Case Date:
10/23/2012

Road Construction sign has been run over or blown over...supporting pole is bent and sign is laying down/wedged in with light pole and parking sign on United Commerce Bank parking lot...on 3rd street between College and Walnut. Someone here tried to right the sign but the post is bent and could not be set right. Needs to be removed/reinstalled?

closed #129315

Traffic Suggestions

800-848 S Park Ave

Case Date:
10/22/2012

Over a month ago I reported the street signs missing at the SE corner of Stull Ave and First St. They are still missing and now the signs (and the sign post) at the NE corner of Stull Ave and Maxwell Lane are missing as well. Could you please look into this matter?

closed #129035

Website & Web Services Feedback

Case Date:
10/1/2012

At the url address of: http://bloomington.in.gov/documents/viewDocument.php?document_id=912 In the section of "What to do if you receive a citation" it refers making payment to Monroe County Clerks Office with address of 301 N. College Avenue. MN does not have a Monroe County. Should the first and third bullet points be changed? Thanks for your time.