Case Date:

8/19/2013

I am writing this in regards to an elevator issue in which I was apart of at Smallwood Plaza. I am concerned about the safety hazard their elevators pose. On July 26, 2013 3:30 pm I had just come home from work at about 3:00 pm. I parked my car in the B1 garage of Smallwood so I could move my things back and forth easily. I went up to my apartment (the elevator seemed normal at this time), put my phone to charge, rested a bit, and then went back down to my car because I was moving. After packing my car, I went back to the elevator to go back upstairs to my apartment, on the 7th floor. I keyed my card to go up, the elevator started rising, and I heard a peculiar sound. The best way I can describe this sound is that it sounded like chains rubbing against each other. Then, the elevator shook and jolted. Luckily, I didn't get hurt, but I was forced to the other side of the elevator because of the jolt. I immediately pressed the emergency button as well as the alarm button. After waiting for 5 minutes with no response, having no phone because I had left it to charge, I started to panic and hyperventilate. I waited for 30 minutes alone in this elevator. I looked for the emergency phone in the box and was horrified to see that it wasn't there. I had pressed the emergency button for 30 minutes. I had looked up at the security camera thinking, "can't you see me?!" Thirty minutes later, a girl on the other side of the elevator said: "is anyone in there? I replied: "yes can you please open the elevator?!" "I can't it's not opening. I will go get help, ok?" I was thankful that someone had heard me. A couple of minutes later, a maintenance guy showed up. He opened the elevator with his hands, and gave me his hand so I could climb down because the elevator was stuck in between floors. It took a little more than a week to fix the elevator. After my incident, I first talked to someone in the City of Bloomington building and he said to talk to Smallwood first and then report back if nothing was resolved. I talked to the Smallwood office management. Their response to me was "It happens, it's normal." Appalled, I said, "Well, will you let me know what happened?" and she replied "what do you mean" and I said: "well, with the elevator..." and she said: "I can take your name and number and have my manager call you" Whitney, the woman I had this short conversation with, seemed to be completely dry and not concerned about this situation. I never heard from the manager or the office. I find this issue to be a huge safety hazard to the public. Please let me know what will be done about this situation. Thank you, Priscilla Massey

Case Date:

8/20/2013

Vegetation overgrowth hindering sidewalk clear zone - north side of Tapp between Adams and Pinehurst.

Case Date:

8/21/2013

I called a year ago for a recycling bin for my residence at 3607 E. Morningside Dr. After confirming that I own the property and that I do not have any recycling bins, I was told that the bin would be dropped off on my next recycling pick up. It was not. I called again and was told that you were very sorry and it would be there the next week. As most of my neighbors have 2 or 3 recycling bins, I can only assume the address was written down incorrectly. Therefore, I am emailing this request to make sure that the bin comes correctly to 3607 E. Morningside Dr. Thank you, Liz

Case Date:

8/22/2013

I cannot understand how the city council approved so much money for cross country ski trails in Hyland park. I believe it is over 3 million dollars. This is money that could be used for property tax relief. Hyland Park was just beautiful just the way it was.

Case Date:

8/23/2013

What happened to the pedestrian signs that used to be in the crosswalks at trail crossings along the B-Line?

Case Date:

8/25/2013

Looking for lost keys to apartment and jeep car

Case Date:

8/26/2013

Pothole at intersection ("fork") at Vernal Pike and Losche Road (2400 block of Losche Road). These 2 roads intersect more that 1 location. This is the location at the FORK - not the intersection. North of the new landscape business location.

Case Date:

8/27/2013

Road construction project on South Rogers St. Particular address 2018 S. Rogers. My elderly aunt (85 yrs old) lives at the back of this driveway. For the second time this summer I have had to complain about her driveway being inaccessible. We can park on the street to visit, but because of her physical condition she cannot walk to the street to our cars. Last Wednesday concrete was poured, a family member talked to someone on the construction crew and was told it couldn't be driven on until Monday. This is Tuesday and the driveway is still inaccessable! How many days is a person expected to stay in their home because of this? I called the Public Works number earlier this summer, unfortunately I don't recall the date, but it was on a Friday and I asked to speak to the person in charge of this project, I was given Justin Wykoff's voice mail. He never returned my call. I called 339-1444 after normal work hours and they also tried to give me Justin's name but I said he never returned my call and it was urgent that we get this driveway accessible so she could leave her home. I was given the Contractor's phone number, I left a message for him, didn't receive a call back so I called him again around 8:30 that evening and he said he would get it fixed on Saturday. It was fixed by 10:30 Saturday morning. I never heard anything from Justin. I called Justin Wykoff again this afternoon and left a message, I have not received a call back. I went by there this evening at 5:30 and took pictures which I am attaching to show the current state of the driveway. We need to get her out of the house, she's elderly but that doesn't mean she should be trapped in her house. It should be a common courtesy if nothing else for Justin to return my call and at least tell me when we can get in her driveway. Would it be better if I just contact the newspaper next time and let them know that city employees and the contractors the city does business with does not care about our elderly citizens being stuck in their homes for more than 7 days because of this construction project? I'm sure there are other elderly people living in the midst of this construction but their homes may be closer to the street or they may not have someone to complain for them. I'm not sure what can be done to avoid this situation during the remainder of this construction, but I think every option should be considered beforehand for the elderly or handicapped citizens. I would like for Justin Wykoff to call me at the above number and explain to me what the delay is in gettin this driveway open and why he has not returned my calls. He could have at least followed up with me on the first complaint to make sure it was resolved.

Case Date:

9/2/2013

Small but probably going to grow sinkhole on the west side of S. Eastside Drive, in the 700 block at the corner of University.

Case Date:

9/2/2013

Hello, I just moved to a new home. I am not sure if the side walk and curbs are safe in this neighborhood. There is no sign for speed limit and the curb itself is not safe. I feel really unsafe to leave the kids alone outsife.