Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Blocked Sidewalk
1009 N Monroe ST
- Case Date:
- 7/9/2024
Fiber project was blocking the sidewalk on N Monroe at approximately 5:10pm 7/8. No signs or barricades were present.
Other
Pete Ellis Dr & Amy Ln
- Case Date:
- 7/9/2024
Clarification of ticket# 190254
Hidden homeless encampment of 2 people. Located in woods at corner of “The Crossing @ PeteEllis”, 812-339-1400. This spot is a heavily used Pete Ellis pedestrian crossing that should be free of distraction and threat.
Excessive Growth
327 S Euclid AVE
- Case Date:
- 7/9/2024
Excessive growth over sidewalk can't walk on sidewalk
Excessive Growth
335 S Euclid AVE
- Case Date:
- 7/9/2024
Excessive growth over sidewalk can't walk on sidewalk
Street Trees
2540 E Clay CT
- Case Date:
- 7/9/2024
A couple of trees fell in the woods that border my property in between 3897 S Claybridge anda the assisted living facility. The house is rented and I don’t know the owners. One of the trees is blocking the sidewalk. Yesterday, I witnessed a mom with a little kid on a trike going into the street to try to get around it with a vehicle having to swerve to not hit them. I am concerned because there are a lot of folks who use the sidewalk and a high level of traffic, which increases the odds of an accident.
Sidewalk & Curb Complaints
northeast corner of Brighton Crest Road and South Romans Way
- Case Date:
- 7/9/2024
water main marker protruding from sidewalk
Sidewalk & Curb Complaints
935 S Romans WAY
- Case Date:
- 7/9/2024
water main marker protruding from sidewalk
Traffic Related Complaints
401 N Morton ST
- Case Date:
- 7/8/2024
Thanks for the reply. I am taking about the situation now. When the time I back up from my driveway to the Heritage, I looked right, left, till no car in sight. I slowly back to the street, immediately a loud squeaky brake behind me. A red car from 3rd street almost hits my car. Of course those cars can park wherever they allowed after the construction done on Smith Rd. But now it’s so dangerous! You should not wait till something terribly happened before taking actions.
Potholes, Other Street Repair
401 N Morton ST
- Case Date:
- 7/8/2024
Corner Patterson and Morton there is a storm drain that is 3 inches or more before the road surface. This may be enough to damage some cars. It is close to New Hope side of the street.