Case Date:

8/1/2019

https://bloomington.in.gov/crm/tickets/view?ticket_id=169645 Please remove names from both of my tickets

Case Date:

8/12/2019

Hi - On July 26, 2019 I tried using the Park Mobile app and got a message “Your account is suspended”. Apparently my credit card had expired so I deleted the card and added back a valid card, but still got the message. I gave up on the app and paid $1 into the meter. Yet, I was still charged the $1.50 by Park Mobile so apparently the app started a session for me without notifying me. Interestingly I never had to cancel the parking session (since I didn't know I had one). I submitted a trouble ticket to Park Mobile (also July 26), and finally today (approx 6 weeks later), finally got a response from them that they have no responsibility for refunds. It's only $1.50 for me, but I'm sure other Bloomington citizens are getting charged for an error in the app. I'd personally also like my $1.50 refunded please. Also, the current approach for requiring the user to manually stop the parking or get charged for 12 hours feels like a bit of a revenue scam. Not sure if that's Bloomington policy or Park Mobile, but I'd like to see it changed to allow the user to pre-set the timeframes. I've used Park Mobile in other cities and you can pre-set how many hours you would like to park and then update as you go if needed.

Case Date:

9/7/2019

The Nail Studio on the East side was dumping their cleaning solution into the parking lot. Eventually, this detergent will wash into our waterways. Our MS4 investigated this illegal dumping. At the time we did not see any liquid on the pavement or see evidence it was entering our drain system. We conducted education to the Nail Studio and informed them that dumping any industrial/commercial waste on the ground was prohibited by municipal code.