Case Date:

2/7/2019

I would like to thank the city of Bloomington for their professional assistance in helping me avoid a significant problem at my home during the recent snap of epic cold weather. It all began with frozen water pipes when I failed to keep a small stream of water running in my city townhouse; there was no excuse on my part for the mistake. To make matters worse, I needed to catch a flight out of town later that day. This is where the city came to the rescue. I quickly and easily found the city utility web site and created a work ticket from the easy to follow instructions. Literally within minutes, a highly trained and cordial city employee called me and walked me through the steps I needed to take to reduce any potential damage to my water pipes. Only minutes later, a two person team arrived and worked in zero degree weather and quickly turned off the water at the meter. They went so far as to reassure me that they would be back soon after I got back to town and to just give them a call. Despite the near zero temperature, they never once complained about the outdoor working conditions. I was impressed. When I got back to town, I created another work ticket, and the customer service process repeated itself, leading to a perfect resolution to the problem. I was very impressed with the entire process - a total Rock Star performance from everyone on the city team. Craig Medlyn Bloomington

Case Date:

2/7/2019

On Fees Lane between 10th and 9th street on the west side, the sidewalk has a wooden repair. The concert stops and this is a section of the sidewalk that is made out of wood. It is not a wide as the sidewalk. This morning (2/7), in the rain, I stepped onto that piece of wooden bridge and slipped. I did not fall, but I came really close and now I'm feeling it in my back and legs. Clearly someone knew there was an issue, but, the time to fix the sidewalk correctly was not done. If I develop any issues because of your departments failure to maintain the sidewalk, or your failure to enforce sidewalk repairs, I will be sending the City a bill.

Case Date:

2/7/2019

I'd like to report a man-made pothole on the westbound side of Tapp Rd just after you pass through the intersection of Rockport/Tapp. This intersection is brand new and there is a manhole that is installed 2-3 inches below the street surface. The road has a curvature but the manhole is countersunk flat creating a man-made pothole. It wouldn't be so bad except it is in the direct line of tire travel coming out of the intersection. and if you swerve to miss it you're perfectly set up to hit the next manhole, which isn't as bad, but still this is a brand new intersection. I have also observed multiple people swerving into the oncoming lanes turning lane to miss this manhole which creates a whole other hazard. Please have someone fix this issue. With today's low profile tires I'm sure it's already wiped out a few rims.

Case Date:

2/7/2019

IU "Trident" logo has been incorporated into the roof design of 817 N. Washington, a rental house managed by "Cream and Crimson" properties (a small local company that is not affiliated with the University.) Is this a violation of any City signage ordinances (size, placement, trademark infringement, etc.)? It is unsightly.

Case Date:

2/7/2019

After the heavy rain on 2/7/19 a pipe in the alley behind 1107 S Washington St continued to push water up even after the water level in the Davis street ditch went down.

Case Date:

2/7/2019

There are reoccurring pot holes in front of 1840 E Rock Creek Dr. The pot holes are due to an underground spring that runs under the road. The road needs to be torn up and drainage be installed to correct the issue. For years the city puts a bandaid on the issue by filling in the potholes.

Case Date:

2/7/2019

Constant trash and garbage all along everywhere and making its way to my property.

Case Date:

2/7/2019

The storm drain at the NW corner of E. Rock Creek Dr. and S. Belhaven Ct. is completely silted and non-functional.

Case Date:

2/7/2019

Very bad potholes at 4-way stop on 2nd and Jordan

Case Date:

2/7/2019

Very large pothole on South Walnut St. Just south of the intersection with E. Winslow/Country Club Drive.