Case Date:

10/31/2018

Excessive trash on the south side of the house and trash in the yard

Case Date:

10/31/2018

The tree on the street has significant low hanging branches and needs to be maintained/trimmed. There are also other trees on this block with some dead branches that should also be maintained/trimmed as some branches have fallen over the past year.

Case Date:

10/31/2018

Looks much nicer and like the new layout

Case Date:

10/31/2018

Sidewalk is completely blocked from downed tree since October 21st.

Case Date:

10/31/2018

Facebook user Lacie Jones reported the following: The on ramp stop light on the north bound side of third street does not change in the morning and is causing safety issues with everyone running the light thanks

Case Date:

10/31/2018

The hedges of this property are overgrown and block access to the sidewalk. This is a chronic issue - please remedy with homeowner (it's a rental unit). Thanks!

Case Date:

10/31/2018

While there are multiple street lights in this area, none of them are turned on before sunrise, which is later and later every day now. When I walk to the bus stop every morning (around 7:15 am), the street is so dark I can barley see my own feet, and if not for a nearby back porch light the 6 bus stop (at Kinser Pike and the Arch) would be pitch black. Can't wait to see this fixed! Thanks so much!

Case Date:

11/1/2018

Thank you for including staff on the announcement of this update. The interface is really clean and straight forward. I have included some of my suggestions and feedback from using the system below. I just tried out the newly revised uReport system search box with terms for the most common issues facing our neighborhoods - and things I hear all the time. I got zero results for the following terms: dog, cat, deer, tree, car, noise, loud, park, car, and neighbor. I got hits for trash, abandoned, and sidewalk. I regularly direct neighbors to use the uReport system - but I'm not sure I would if they are not able to search for what they need. I would need to tell them to go to uReport and then click on Hazards, then Animal Control, etc. That seems like they are back at the will of our internal categorization. So why not go directly to the Animal Control? Is there a way to add more search term tags to the major categories included? It was really discouraging as a searcher to have 0 results for something as common as dog or tree or noise - all very common issues in neighborhoods and dealt with by official depts or programs of the City. I ended up clicking around in several of the designated circles to attempt to find how those issues would be categorized by this system - with only some success. I don't think my neighbors would spend time on the doing that. Keywords would help a lot. I thought the original uReport had that feature. I would also suggest that once the category is located, that the first thing you request is the issue or complaint, and not the contact info - especially since that is optional. Landing on that page did not feel like I had found what I was looking for - a way to voice my concern. I had two more clicks before I felt assured that I was in the right place. The system also did not correctly indicate my location - and that was another 30 seconds of trying to orient myself on the map and click and drag the indicator to my address. Could you reverse that intake process? Photo and issue first, then location, then optional contact info? Seems more intuitive to me as the submitter. I was not able to override the map to type in my location without clicking the X on the location bar. And when I did that, both the map and the "Next" button disappeared, leaving me in limbo. The only way back was to click the compass icon and start the search for my location again. Maybe some short instructional language at the top of each page would help guide folks through the intake process. Also including a "back" button near the "next" button would help. I didn't associate the arrow icon at the top with my progression at the bottom. I assumed it would go back to the categories and lose what I had input so far. I was trapped into what I had input so far once I got to the 3rd screen. No way to refine my submission without starting over completely.

Case Date:

11/1/2018

Concerned about the abandoned house at 2854 Blue Ridge Drive. Yard has gone unmoved for months, and there has been no visible activity there for some time. Many neighbors have noticed.

Case Date:

11/1/2018

There are many cars parked on the street in front of this house. Some park on both sides of street (going wrong way) which hardly leaves enough room for a car to get through. An emergency vehicle could not. They have a long driveway and parking at back but there are always at least 3 cars parked on street. One is a white pickup truck. House next to it (502 Clover Terr) also park on street which is right on curve where you turn in to Clover Terrace from Cascades Ave. They also have a driveway.