- Case Date:
- 2/5/2020
After my Thursday pick up my trashcan has been left by the Sanitation department knocked over on my driveway. I am writing about this issue because for the past three weeks my trashcan has been left knocked over and I am concerned that it will break or be hit by a car coming down High Street in the morning. If the trashcan is destroyed is it City property that will be replaced? Or, is it my property and I will be forced to purchase a new one? I have not taken a picture, but probably will be able to tomorrow morning. I appreciate that this is not an easy job, but am hoping that more care can be taken to put my trashcan back on my driveway and not in the bushes next to the driveway where the ground is uneven.
- Case Date:
- 2/10/2020
I live at 429 S Henderson and one of our trash cans was taken this morning.
Recycling
1257 W Countryside LN
- Case Date:
- 4/2/2020
I have had several weeks where my recycling was not picked up. Apparently, based on your website, this was because styrofoam was present, but the can clearly indicates that styrofoam is acceptable. Since there seems to be a contradiction, it would be nice if the collectors would leave some indication of what items are not acceptable, rather than leave the customer/taxpayer guessing.
If this is a training issue, my address is 1257 W. Countryside Ln.
- Case Date:
- 4/9/2020
Trash truck picked up our can today, but it was so fast the can didn't empty. Can you can back out and get it? 2006 S Sussex. Thanks!
- Case Date:
- 4/20/2020
Trash in culvert in front of 403 S Mitchell St
- Case Date:
- 5/7/2020
A few weeks back I had an issue with my trash can not being emptied. I was contacted and told that it was a "new trainee" problem. Well, today's trash was not emptied fully again, so more training is clearly required. We have 3 extra people living here because of the pandemic, so I can't store trash that the city won't collect.
- Case Date:
- 5/25/2020
collection truck seems to have knocked over my trash bin but not taken away my trash (mostly baby's used diapers!). What do I do?
Trash
3236 S Southern Oaks DR
- Case Date:
- 6/4/2020
The wheel from our gray trash container has broken. See photo. We request delivery and installation of a replacement. The container is in our driveway by the garage door. Thank you.
Trash
3244 S Southern Oaks DR
- Case Date:
- 6/4/2020
My ticket number is #172669. The correct address is not shown in the ticket detail. Our address is 3240 S Southern Oaks Drive. Thank you. Please advise if you need additional information. I could not determine how to update the existing ticket #172669 so I am sending this correction. Note: I edit the default address before submitting but the ticket does not open with my edit. This may be a software glitch needing correction. Thank you.
- Case Date:
- 6/25/2020
Our trash can was not emptied today. This issue has happened more than once. Could you please tell me why? We have done everything that we're supposed to do--the trash can is on the subside and more than six feet away from the mailbox. You pick up trash from my neighbors because I can see the other trash cans are sideways or show other signs of being moved. Why leave us out? I am not happy to come home and have to deal with the trash (yet again) that has become very stinky for sitting there under the sun and will become even more so if I wait for another week. My cell phone is 3145188305. Thanks a lot!