Case Date:

6/24/2024

NO water for an hour now, what’s going on?

Case Date:

4/16/2021

My water meter is not on my property. It is located in the same hole as my neighbors who live at 2526 S Rogers. When the houses were constructed, the water meter was in their backyard. They remodeled adding a building and turning their yard into a driveway for the many vehicles they own. Their two Food Trucks, parked cars, food truck supplies and other items are in the location of the water meters. I have no access to their property. I have always wondered if my water read was correct. I live in a 900 sq ft home and am the only one living here. They have many many residents of their home, at least 6 or 7. At least7 or 8 vehicles use their driveway and park in the little yard they have left. I'm worried that where the meter is located may be making my meter read high. I would appreciate your investigation and a call with the results. I can't include a phoy As the meter is in their driveway.

Case Date:

6/10/2024

The main water line from the meter to the house was leaking. It is galvanized pipe and extremely rusty. I removed the pipe but I can not find the right kind of fitting to connect the PEX pipe to the meter. Where can I get that fitting? I called the other day and spoke with someone but they could not help me. Thank you.

Case Date:

10/6/2022

A contractor (5 Star Electric, hired by Duke Energy) for fixing a power line to the city light in front of my house broke the main water supply pipe on Aug 23, 2022. They fixed it, but the water has been leaking since then. After closing the main water valve in the house, the water meter number goes up slowly.

Case Date:

4/16/2023

Hi! One of the street trees outside my home is dead. We would love to have it removed and a new tree planted. I think the new tree should be moved a few feet over (a few feet east), as I think this tree may have died due to proximity to city water lines. Thank you.

Case Date:

8/31/2022

For the past week, my water has been smelling moldy and tasting terrible. Is there a boil order I am not aware of? Thank you for any information you can give me. Sincerely, Diane Evans

Case Date:

12/13/2023

Low water pressure throughout all lines in the home without identifiable leak or other in home issue

Case Date:

8/24/2022

three dogs are left in the front yard tied up to a fence and tree for extended periods of time. You can see the brown dirt they run back and forth in all day. I'm not sure why they neglect their pets. I am also not sure why they need to tie their pets in the front yard 5 feet from the street. The dogs do not have access to shelter, water, or food. They bark at every passing person walking by.

Case Date:

9/18/2021

The tap water at 2600, East 2nd Street today is even worse than yesterday. It smells like plastic and tastes like some medication. We were not able to brush our teeth this morning, it was so disgusting! Never ever happened before, not for the last 20 years! Can't believe it is safe to drink.

Case Date:

9/15/2023

Water is running a reddish brown.