Case Date:

2/20/2021

Trash put out Wednesday for Thursday pick up still not picked up as of Saturday evening. Leaving it in the street until you pick it ip. It will be over flowed next week. I'm not bring 10 day old garbage into my house until next Thursday. It is not on the curb because the city plows the snow from the cul de sac into my yard which is ok because there is no other place to put it. So I don't have a curb at this time. I'd appreciated a notification if you weren't going to pick up the trash so I could have found a dumpster somewhere. Other neighbors still have their trash cans out. I presume the other gave up, or maybe theirs was picked up.

Case Date:

2/25/2021

I understood about the cancelation of services last week due to the weather. Today my trash was picked up but not the recycling. I do live on a cul-de-sac in Peppergrass, but I did not see anyone else's recyle containers left out. I left for work before things were picked and got home just a little while ago. Now I have two weeks worth of recycling in my container. Can anything be done about this before next Thursday. I did put my container back in the garage. Please let me know when I can put it back out for pick up

Case Date:

10/22/2020

My recycle bin was not picked up. The sticker placed on the bin indicated "You have nonrecyclable items in your bin. I wnet through my bin and took out some Kroger sacks. My neighbor called you folks and you told her that egg cartons are not recyclable even though the lable clearly says it is. I went to your website and printed out things that are legal and what is not. But if you are at odds with the lables I cant read minds. I took out what items i thought might? be illegal but I'll not do that again. If my recycle bin is not picked up again, I'll no longer recycle.

Case Date:

12/31/2020

I filled out the on-line form to get an appliance pickup. The website said it will be scheduled, but how will I know when to expect it?

Case Date:

1/24/2020

Following up on case #171495, which had been closed. However, my Christmas tree remains curbside and has yet to be picked up.

Case Date:

1/30/2020

Only part of our trash got emptied out of our can

Case Date:

2/5/2020

After my Thursday pick up my trashcan has been left by the Sanitation department knocked over on my driveway. I am writing about this issue because for the past three weeks my trashcan has been left knocked over and I am concerned that it will break or be hit by a car coming down High Street in the morning. If the trashcan is destroyed is it City property that will be replaced? Or, is it my property and I will be forced to purchase a new one? I have not taken a picture, but probably will be able to tomorrow morning. I appreciate that this is not an easy job, but am hoping that more care can be taken to put my trashcan back on my driveway and not in the bushes next to the driveway where the ground is uneven.

Case Date:

2/10/2020

I live at 429 S Henderson and one of our trash cans was taken this morning.

Case Date:

3/16/2020

Hi Cleanup and Sanitation department, When I went outside today to bring in our trashcans this is what I saw (picture on left). The trash truck was there as we have just installed video cameras. This isn't the first time that our trashcans seem to be thrown around our driveway and I have complained about it before. This happened again and it was only our trashcan that was tipped over and I didn't report it. Our neighbors have the exact same size trashcan that we do and theirs are never tipped over like ours are (see photo taken today). We wish the trash collectors would slow down a bit and stop tipping over the trashcans. It damages not only the trashcans, but also our driveway that we paid $1600 to get resurfaced. I would appreciate if somebody would get back with me regarding this. It is frustrating and damaging to our property.

Case Date:

4/9/2020

Trash truck picked up our can today, but it was so fast the can didn't empty. Can you can back out and get it? 2006 S Sussex. Thanks!