Case Date:

5/20/2020

Water and debris continuously builds up on the west side of the street. The road slopes to the west side and there are no nearby stormwater drains. The closest drain is 1/2 block north on the opposite side of the street. This picture is directly in front of my house. The pavement at this site erodes due to all the standing water and debris and requires consistent patching. I have lived at this address for 16 years and this has been an ongoing problem. I have concerns this will only get worse as there is a new bus route starting in August which will be using this stretch of the road several times a day. I am told the road is to be resurfaced this summer however, without a proper drain system in place this will not resolve the problem. Thank you for your attention to this matter.

Case Date:

6/8/2020

I've got a trickle of water running into my back yard. It seems to be coming from the SW corner of our lot. I wonder if there is another problem with the water main back there. It seems to be coming from underground. Given the amount of rain that we've had over the past several days, this shouldn't be happening.

Case Date:

6/10/2020

Strong sewage smell in our kitchen, laundry room and bathroom. The city has come out every year to clear the main sewer pipe running under the easement between our house and the neighbors house. IMPORTANT: Last year the city ran a snake and said there were no blockages. The problem persisted and they came back with a remote camera and saw "All kinds of roots creating blockages" from my neighbors tree. Please learn from the mistakes of last year and bring the video equipment first this year...PLEASE!

Case Date:

6/10/2020

There is water coming up from the street here. It's actually been happening for months. Looks like either some sort of water main break.

Case Date:

6/20/2020

Sewage spewed out of pvc near sidewalk.

Case Date:

6/24/2020

Sewersmell is coming into the house. The stool flushes well and is not clogged or stopped up. What should I do?

Case Date:

7/11/2020

Extremely Low water pressure

Case Date:

7/14/2020

Sewer line Digging in yard has caused large amounts of fresh mud on sidewalk. Ongoing problem of errosion for months

Case Date:

7/14/2020

After the corner of Winslow and Henderson was reconstructed, there has been a serious problem with the drainage after a good rain. As the photo shows, there is a significant puddle on the south east corner and it takes a long time for it to go away. Pedestrians take a risk going around the puddle. Thank you.

Case Date:

7/17/2020

My sewer has been backing up in my basement for several weeks. Roto Rooter came out to identify the problem. They found that my line is "party line" and is attached to my neighbor's line. The lines meet in his driveway and my line crosses through his front yard (see photos). Our houses were built in 1962. I know talking to the plumbers that this is illegal. To make it better, my neighbor is deceased (died in November) and the house is a foreclosure. No family is wanting responsibility for the house. We tried to call the bank to see what to do. The driveway and front yard will need to be dug up to move and replace the pipe. Who can I speak to to discuss how to proceed with this and (honestly) who will help pay for it?