Case Date:

12/7/2022

Our water bill has been extremely high ever since we have moved in due to water leak and running water. About a week ago the city of Bloomington came out and fixed our system outside of our home. When I called the receptionist said our December bill looked normal but our previous bills are not normal. We should have a 0 balance and some type of credit on our account after paying hundreds of dollars for the past few months. Now we are receiving a disconnect notice after just paying 200$.

Case Date:

8/13/2023

Hot water was scheduled to turn on August 11th. It is the 13th and we still do not have hot water.

Case Date:

8/27/2023

Water fountain running - need to fox push button outside of waterfall shelter in cAscades park.

Case Date:

4/11/2022

The storm drain in front of my house clogs repeatedly. This is the storm drain on the south side of the street. Please replace the old storm drain grill with a more modern one like the one across the street. Today the water was backed up so high that it took me 5 minutes of work just to find the grill so that I could clear it.

Case Date:

5/25/2023

Our water has randomly shut off as well as my neighbors.

Case Date:

1/12/2022

Returned home late from the hospital and found water flowing across the sidewalk between our house & neighbors’, near the water shutoff & sewer cover.

Case Date:

8/8/2022

The sidewalk is broken near the corner. The part that's broken is next to a "water" line. The sidewalk could be a problem for pedestrians, especially if they may have a visual disability or be wheelchair-bound. It may also be a problem for the waterline. Thank you for your help.

Case Date:

10/3/2022

I am the new owner of the property. Need to know where the main water shut off valve is located.

Case Date:

6/22/2022

The grass on the city side of the ditch is waist high, last time this was cut the city threw a rock into the Storage Express window and I really don't want that to happen again. Can a crew get out to the ditch and trim it before we have another flood and the water has no where to go?!!!

Case Date:

7/22/2020

On-going issue. Sediment buildup in open ditch south of storm sewer discharge pipe is impeding/stopping flow of storm water runoff in open ditch further downstream from where pipe daylights. Attached site plan clearly shows the pipe is not daylighting on our property as was concluded by CBU supervisor on previous ticket #169150. The centerline of the open ditch is approximately 15' off of our building wall and the site plan shows the property line at 11.08' from our building wall. The rainwater backup caused from the sediment buildup is back flowing into our drive/parking lot during rain events. I have other photos from several rain events that I can forward through email to provide evidence of the issue. If possible we'd like to meet a CBU supervisor on-site at their earliest convenience to discuss the issue.