open #178654
Water Utility Billing Problems
- Case Date:
- 1/23/2022
My water is off
My water is off
The water usage is exceedingly high and we are not sure why. The amount that is recorded as being used seems like way more than we could use, and we suspect there may be an issue with the water meter or a potential leak somewhere that is causing an issue with the reading.
The meter associated with Acct# 32673-004 had an underground leak. None of the water entered a drain or went through the pipes after leaking. We are requesting a credit of $11,536.55 for the wastewater portion of the attached bill. Thank you!
Water bill for 10/1 is $128 and charging for use of 5,000 gallons of water. We feel that this is much too high and that we do not use 5,000 gallons. Looking to determine if there’s a possible leak or billing mistake.
Fienhydrant usage without back flow protection and meter. Spicewood addition. Contractor is Snedegar working with Duke Energy. 10/5/22 at 7 pm
In ground water valve is missing cap. Reported by IU Groundskeeper.
In the street adjacent to 3152 s Coppertree , a cover is half missing
I spoke with two Martha Street residents who mentioned that they are seeing many people taking a short cut through the culvert that runs east-west between Matlock Heights and Lower Cascades. They indicated that following some utilities work, they were expecting workers to install a No Trespassing or Private Property sign to deter such foot traffic, but that no such sign has been installed. Could you follow up and see what might be done at this site? Thanks!
It is sinking and needs cleaned.
My water is off. There has been work in the area, but no communication about it. No work occurring today. I am quite disturbed that it appears I might be without water for a while with no information about it.