Case Date:

4/7/2025

A storm caused a power line to break. We did not lose power, but there was much sparking. We reported to Duke. They sent someone out to fix the line. They had to chop the top half of a tree down to reach the line with a cherry picker. They through all the debris in our backyard. In calling around, to remove this tree debris will cost $400-$650. We do not have the funds for this. If we hadn't called, we would not have incurred this cost. I called Duke to investigate this very tree months back, as it seemed to be leaning on wires. The technician said there was no problem with the tree. Not several months later, the line is hit, and we have to pay money to remove the debris

Case Date:

4/2/2025

west side of Ballantine blocked by trash cans

Case Date:

3/31/2025

Replace and secure wheels on our recycle container. Largest size container. Wheel very wobbly and appear to come off axle piece, soon.

Case Date:

3/27/2025

Good Morning. After our recycling collection this morning, our recycling bin was left damaged, & the lid is barely hanging on now. If we could get a replacement, it would be much appreciated. Thanks!

Case Date:

3/26/2025

We just moved. Can I have one of these magnets?

Case Date:

3/25/2025

Phone lines were busy all morning after discovering trash wasn’t picked up yet again, however all neighbors trash were picked up. Went to sanitation in person to notify, spoke to Rhea. She sent Workers. They stopped by while I was showering, dog was barking erratically, apparently from previous knocking. Heard one of the workers yelling something about “fresh tracks” as I was getting dressed, and they pulled off quickly before I could answer. Trash appears to have been removed. Phone lines still busy, hoping to find out more information on why workers were knocking. No note was left. Thanks.

Case Date:

3/25/2025

Missing both Trash and Recycling Bins

Case Date:

3/25/2025

The city only picked up half of the trash from our bin this morning. I tried to call the sanitation department and selected the option for customer service, the line goes dead after that. We have a small trash can so this is going to create a trash back log for us. We would appreciate if it someone could come pick it up. Thanks.

Case Date:

3/24/2025

I have 2 trash days a week, and last Friday marks the third consecutive time on Friday that our trash was STILL not picked up. Phones are not being answered.

Case Date:

3/24/2025

We have an issue where either our trash cans have been stolen or misplaced both the regular trash can and the recycling are missing from our property.