closed #174437
Water Utility Problems
- Case Date:
- 1/5/2021
We have no running water at our townhouse. Bill was paid on 12/26. No way to connect to an operator to report the problem. UNACCEPTABLE!!!
We have no running water at our townhouse. Bill was paid on 12/26. No way to connect to an operator to report the problem. UNACCEPTABLE!!!
Hello. Will wireless utilities alerts and app reading be available for consumers soon? Thank you.
Water is shut off. Please turn it back on. I will pay the $90 fee
Water bill overpriced
water was turned off for non-payment while I was out of town, subsequently received a letter that water would be turned off after July 11 if I did not pay. I paid immediately but no one available to turn on because it's a weekend, EVEN THOUGH TURNED OFF BEFORE SHUTOFF DATE??!!!?
My water utility bill has been paid and I still have yet to get my water cut on. It’s been two days now. Me and my roommates are in school and we are in need of washing ourselves and our clothes. Please make this an urgent matter. With kindness, AG
Water is currently running on the toilet always draining the overflow. Also toliet top lid broke when trying to figure out issues
I paid my water bill before the date it was due. However, the water stopped running today. It was running fine yesterday, and I’m not sure what happened.
We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.
Despite never receiving any specific notice about the termination of the aqua pay system for my utility account, I was removed from the aqua pay program and thus 2 subsequent bills went unpaid, and our water was shut off for delinquency. I then had to pay $45 each for a water shutoff and turn on fee. I do not believe that it is my responsibility to foot this fee when I was under the impression that my autopay would be the method with which my bill would be paid off. In addition, the water was shut off at my house after 4:15 PM, meaning there was no way for me to contact the utilities office and request my water to be turned back on same day if I were to have paid off the balance immediately.