Case Date:

5/13/2020

My water is off and shouldn’t be

Case Date:

7/14/2020

Sewer line Digging in yard has caused large amounts of fresh mud on sidewalk. Ongoing problem of errosion for months

Case Date:

7/14/2020

After the corner of Winslow and Henderson was reconstructed, there has been a serious problem with the drainage after a good rain. As the photo shows, there is a significant puddle on the south east corner and it takes a long time for it to go away. Pedestrians take a risk going around the puddle. Thank you.

Case Date:

7/17/2020

My sewer has been backing up in my basement for several weeks. Roto Rooter came out to identify the problem. They found that my line is "party line" and is attached to my neighbor's line. The lines meet in his driveway and my line crosses through his front yard (see photos). Our houses were built in 1962. I know talking to the plumbers that this is illegal. To make it better, my neighbor is deceased (died in November) and the house is a foreclosure. No family is wanting responsibility for the house. We tried to call the bank to see what to do. The driveway and front yard will need to be dug up to move and replace the pipe. Who can I speak to to discuss how to proceed with this and (honestly) who will help pay for it?

Case Date:

7/17/2020

I have plumbers at my house now doing extensive digging to resolve a backup in the main sewer line. They believe the blockage is within city jurisdiction. We have had sewage spewing into our shower and the toilet won't flush the last 24 hours

Case Date:

7/21/2020

I sent a ureport to you 7-17 before receiving this estimate from roto rooter. It appears they will need to reroute the later to city main sewer and will be cutting the city street as well as backfill per code. Is this something you can help me with?

Case Date:

8/11/2020

The drainage easement at the south end of Greenwood Dr., where it dead ends into the sidewalk, is blocked with a landslide of debris. The water level rose to 3 feet on either side of the sidewalk and covered three properties adjacent to the clogged drain with water and debris. Thank you for your help. Jim and Debbie Quinn

Case Date:

9/14/2020

The south end of the sidewalk in phase 2 near the gazebo is sinking. There is at least 20 inches of no dirt below the sidewalk, hence it is sinking. The sidewalk is next to the sewer drain where the earth has disappeared and with all of the water problems we have had recently with water mains, the city needs to come inspect. One city worked thought this drain runs right next to departed neighbor Cassie Howard's condo which then should worry us as the ground beneath her condo also disappeared causing her slab to sink and foundation to go bad. These two problems could be connected and the area below the sidewalk cannot simply be filled in with dirt. It has to be inspected including a city inspection. We need to see why it is all sinking.

Case Date:

9/26/2020

Utility crews cut into the road to install new water connection/meter. The patch of gravel they left behind was hastily and poorly covered with a thin layer of asphalt and is still filled with loose gravel. Cars are flinging gravel all over the street and the whole is getting larger by the day. Please address this soon, as it was a direct result of the city's actions and the poor work of city employees.

Case Date:

12/11/2020

A meter pit at the Brighton Point HOA entryway (corner of Smith Rd and Brighton Ave) was hit by a vehicle a week or so ago. While repairing lawn damage it was discovered today the COB meter pit is leaking. This needs to be inspected.